Driven leader with strong Management and Customer Service background in client-focused industries ranging from hospitality to banking eager to contribute talents toward supporting the employer in maximizing bottom-line operational and financial performance as a key team member

 

 

Ø  Numerous years of progressive experience in restaurant/food-service sector, promoting to positions of increasing, management-level responsibility

Ø  Excel in orienting, training, coordinating/scheduling, and leading dynamic teams, with emphasis on providing world-class service while optimizing productivity, efficiency and quality of operations

Ø  Actively support employers in growing business and increasing revenue through cross-selling and up-selling strategies as well as consistent focus on customer satisfaction

Ø  Adept in effectively managing time and resources, meeting critical timelines and multitasking

Ø  Solid knowledge of banking/financial services and products

Ø  Technology-savvy with credentials including a degree in Business and Computer Information Systems as well as Microsoft Certified Application Specialist - Office Access 2007 and ExpertRating Global Certifications - HTML 4.01 Certification

 

Head Waiter/Training Coordinator; OutBack Steakhouse-Beaumont, TX                           2005 - Current

Have held multiple positions ranging from Waiter, Expediter and Bartender to leadership roles focused on orienting, training, scheduling, evaluating, and directing top-performing staff committed to delivering quality patron services

Effectively manage multiple functions including coordinating guest entertainment as well as controlling high-volume cash and balancing transactions

 

Teller; Wells Fargo-Beaumont, TX                                                                                        2009 - 2010

Consistently provided superior customer service in processing banking transactions, responding to inquiries and resolving account issues

Actively contributed to revenue growth by capitalizing on opportunities to generate additional business through active cross-selling and up-selling of financial products and services

 

 

Lamar Institute of Technology-Beaumont, TX
Associate of Applied Science in Business and Computer Information Systems; 2006-2009
GPA: 3.56/4.0 scale

 

 

Volunteer, Habitat for Humanity-Beaumont TX                                Volunteer, Relay for Life-Beaumont, TX