Operations Management Executive eager to contribute exceptional client relations and leadership talents toward supporting a dynamic organization in optimizing bottom-line performance.

 

 

         Excel in driving cost-effective and compliant operations with proficiency in P&L (profit and loss), client relations and retention, and formulating policies and procedures which increase productivity, service levels, and efficiency.

         Continuously assess business operations to determine and optimize fiscal performance, budget adherence, sustainability, and competitive positioning.

         Appreciated for strong communication skills, an excellent work ethic, and superior capabilities in staff training and development. 

         Significant experience in personnel management and team-building; motivate, guide, and inspire staff to display peak performance.  

         Foster and effectively maintain cohesive relationships at all levels throughout an organization.

         Systematic and decisive problem solver with a demonstrated track record of executing innovative solutions to meet defined business goals and needs. 

 

 

VP, Operations --- Richmond Title / ISGN, 2005 to Present

         Spearhead daily operations management for all onsite facilities encompassing vendor relations, procurement, contract administration, and space planning for expansion.

         Supervise Closing and Post-Closing department while extensively establishing, nurturing and maintaining strong relationships with clients.

         Demonstrate exemplary leadership talents in directing team in title curative work for up to 3,000 orders per month.

         Managed quality-driven group in processing between 700 and 1,300 successful closings per month. 

         Proactively initiated innovative programs to enhance customer service and satisfaction.

         Contribute to closing / escrow management by facilitating meetings and administering staff training.

         Demonstrate sharp multi-tasking expertise in supporting post-closing/resolutions management, and coordinating seamless offshore processes.

 

Director, Operations --- Montford Management, 1993 to 2005

         Steadily advanced through a series of promotions to oversee several multi-family units nationwide inclusive of onsite auditing, training, budgeting, market analysis, and personnel leadership.

         Assembled training materials to instruct and guide end users in system software.

         Analyzed and meticulously prepared annual budget packages for ownership entities, generated monthly financial status reports, and assisted with acquisition of new assets by performing unit and cost analysis.

         Exhibited impressive versatility in steering property due diligence and acquisition, human resources administration, financial planning and management, and property maintenance. 

         Given 15% equity in management entity.

 

 

Bachelor of Arts Degree, University of Texas Austin                                                                                            

 

Escrow Officer License, Texas and Missouri