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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
skilled professional seeking to utilize extensive education, business operations, managerial, analytical and decision-making skills in a challenging operations manager assignment.
career profile
ø bachelor of business administration degree in management.
ø six sigma lean white and yellow belt certifications.
ø over 20 years of extensive business operations experience with p&l focus.
ø knowledgeable in strategic planning, budgeting and financial analysis.
ø adept in high performance work systems.
ø winner of ace and gold recognition awards for excellence.
ø knowledgeable in lean and kaizen methodologies.
ø record of progression to positions of increasing authority and responsibility.
ø deliver exceptional customer service, quality and attainment of organizational objectives.
ø effectively interact with diverse groups and professionals at all levels.
ø focus on productivity enhancement and meaningful cost control.
ø ability to consistently achieve stringent p&l objectives.
ø expertise in developing and overseeing professional teams.
ø well-organized multi-tasker with strong detail orientation.
professional certifications
six sigma lean yellow belt certification
six sigma lean white belt certification
professional experience
sterling savings bank, spokane, wa 2008 - present
item processing & deposit support manager
direct four check-processing operations in washington, oregon and california.
reduce workforce and transition from paper to image environment.
develop workforce retention strategies and implement kaizen production controls.
manage check-clearing and posting of $20mm-$100mm daily.
unisys corporation sea rpc, tukwila, wa 2005 - 2008
sea rpc site manager (2007 c 2008)
deputy site manager (2005 c 2007)
implemented and executed check-processing strategies and oversaw four leaders, over 60 employees and four business lines.
developed start-up strategies from planning to process testing and implemented monthly award.
executed productivity and forecast strategies to improve operational efficiency.
completed ssl green belt course, as well as achieved ssl white and yellow belt certifications.
capital one financial, federal way, wa 1999 - 2005
senior operations manager (2002 c 2005)
promoted to direct three departments with combined $2mm yearly operating budgets, three managers and staff of 45.
negotiated and transferred quality sampling responsibilities from quality team to operations.
increased productivity via open-book management, analysis tools and team-based incentives.
taught metrics and great game of business concepts to improve morale and business knowledge.
operations manager (2000 c 2002)
advanced to manage customer correspondence and change of address department in federal way location.
counseled, coached, and assessed performance of 25 production employees and two supervisors.
reduced errors by 50% and received ace award for exemplary communication and execution of duties.
yyyyyy x. yyyyyy
page two
floor supervisor 1999 - 2000
trained and directed more than 20 production employees in customer remittance and processing.
earlier background
seafirst bank/bank of america, seattle, wa 1990 - 1999
command center supervisor
managed over 17 employees in consumer lending operation and fostered teamwork between two shifts.
developed and implemented cross-training model which doubled team coverage capabilities in 60 days.
education
frontline leadership and business training
fisher high-performance work systems training
great game of business concepts training
almeda college and university online
bachelor of business administration, management 2003
big bend community college, moses lake, wa
business and computer science studies, 1987
washington state university, pullman, wa
criminal justice studies, 1986
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in an operations manager capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration. as demonstrated in the accompanying resume, my professional qualifications include a bachelor of business administration degree in management, six sigma lean white and yellow belt certifications and 20 years of business operations, managerial, analytical and decision-making experience. to complement this background, i possess staff supervision, analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
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