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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx abc@xyz.com

 

results-oriented, solutions-focused leader eager to contribute proven operations management, training / development, business analysis, and team building skills toward supporting an employer in optimizing profits.

 

profile

 

ø  contribute exceptional success in promoting cross-functional teams, expressing clear operational objectives to peers and upper management, and presenting dynamic solutions to gain support of implementing job quality improvements.

ø  demonstrate skillful analytical abilities, along with resourcefully developing key policies and procedures instrumental toward attaining cost-effective alignment with corporate goals and objectives.

ø  recipient of numerous quality awards highlighting outstanding it personnel training / development for high-profile companies; achieve excellence in employee retention and staff loyalty.

ø  attained b.s. in business education from arkansas tech university.

 

professional experience

 

the horn group, plano tx

director of operations                                                                                                                2002 c present

ø  apply superior managerial talents toward overseeing comprehensive operational, financial, and human resources functions within a high-volume mortgage and utility company.

ø  create dynamically effective training programs for incoming loan officers and processors, including implementing and maintaining high-quality standards for associates to provide consistency within business operations.

ø  strategically supervise all profit and loss activities for the utility exchange and texas lending solutions, along with cost-effectively directing all budgetary and daily financial tasks to ensure maximum bottom line profits.

 

aris education centers, dallas, tx

regional director                                                                                                                              1997 c 2001

ø  optimized operations by resourcefully managing the education division of an organization offering microsoft technical training for dallas, chicago, and minneapolis branches which produced record profits.

ø  successfully drove profits by directing all operational activities, analyzing sales and profit / loss reports, and coordinating all personnel recruiting, hiring, and training / development for the three branches.

ø  achieved a significant 10% increase in revenue and profit-per-class, including attaining a reduction in overall classes cancelled which subsequently improved customer satisfaction.

ø  contributed proactive leadership skills by creating rewarding sales-based compensation plans that ensured optimal personnel loyalty, productive team building, and a competitive performance spirit.

ø  assisted with the corporate-wide development of a unique scheduling system that automated procedures and allowed for seamless operational processes.

 

teknowlogy education centers, dallas, tx

corporate director of education                                                                                                                  1997

ø  maximized organizational success by overseeing the delivery of microsoft, novell, and lotus technical training for dallas, houston, san francisco, and chicago branches, including directing all curriculum development efforts, instructor recruitment / training / scheduling, operational activities, and report-based strategic analysis.

ø  expertly created a contractor program that reduced instructor costs from 10% to 6%, along with developing a branch-wide centralized scheduling program that maximized instructor utilization and reduced administrative staff.

ø  spearheaded the development of an instructor intern program that reduced overall recruiting costs, along with creating quality recognition programs that produced instructor retention rates of up to 95% over a five-year span.

ø  achieved exceptional quality training levels with over 95% of students returning for a 2nd class.

 

education manager                                                                                                                           1993 c 1997

ø  utilized supervisory expertise to manage all operational aspects of a dallas-based branch delivering the highest levels of technical training; recognized by microsoft as the #1 atec (authorized technical education center).

ø  reduced instructor costs from 25% to 18% of budget within six months, along with achieving the highest revenue-per-day of all corporate branches.

 

instructor                                                                                                                                          1989 c 1993

ø  gained substantial technical knowledge to optimally teach certified novell and microsoft courses to clientele; achieved designations as a microsoft certified system engineer and novell certified netware instructor.

ø  actively served on the lotus software advisory council, as well as an original member of the novell instructor advisory council.

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