qualification summary

 

highly skilled healthcare management professional well able to plan, direct, or coordinate medicine and health services within hospitals, clinics, managed care organizations, public health agencies, or similar organizations with 1160 beds, 60 physicians, and 2500 residents. consistently employ methods that result in extremely successful turnaround within various facilities. extensive, solid professional site experience with primary and specialty ambulatory care, sub-acute and skilled nursing, assisted living and retirement facilities.

 

facility turnaround management / business development / marketing planning

healthcare product knowledge / health management /million-dollar budgets

career history

practice manager, 08/2004 c present   

sunset medical practice group, pc

• conduct and administer fiscal operations within a 10-physician family practice and internal medicine clinic, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
• consult with 35 internal staff members to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.
• establish objectives and evaluative or operational criteria for the clinic and captured growth in annual revenues from $4mm to $7mm.
• institute human resources ability to recruit and interview 3 new physicians.
• develop and implement organizational policies and procedures leading to a successful clinical turnaround and increased business by 30%.
• maintain computerized record management systems to store and process data and to produce reports.

 

director of operations, 05/2002 c 08/2004   

kaiser permanente

• directed or conducted recruitment, hiring and on-boarding for 12 new physicians.
• addressed all operations management concerns with a focus on strategic, tactical, and short-term operations management.
• oversaw, supervised, and evaluated work activities of 185 medical, nursing, technical, clerical, and maintenance personnel in addition to 60 physicians in 11 specialties.
• designed operational improvements of the systems that create and deliver services.
• monitored the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources; acquired additional staff and equipment as needed.
• administrated a fiscal budget of $65mm and reduced organizational outsourcing by 60%.
• maintained a consistent understanding of the happenings behind the organizations core operations and continually actively seek after operations improvement.

 

practice manager, 01/2001 c 05/2002

oregon health & sciences university

• directed the success of a practice housing 11 primary care physicians including women's health and pediatrics practitioners, 45 additional employees, and responsible for an $11mm budget.
• maintained awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
• ensured that business operations are efficient and effective and oversaw the management of resources, the distribution of services to customers, and the analysis of queue systems.
• led operations in a manner that led to a 100% rating on the jcaho survey (11/2001).

 

 

regional director of operations, 08/1994 c 01/2001

extendicare health facilities

• planned, implemented, and administered programs and services throughout 11 skilled and sub-acute nursing facilities, 2 assisted-living facility, and 1 retirement facility.
• managed all issues concerning personnel administration, training, and the coordination of medical, nursing, and non-medical staff for 2500 employees and 1106 facility beds.
• developed, expanded, and implemented medical programs or health services that promote research, rehabilitation, and community health which grew business by 70%.
• prepared activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
• managed change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.
• reviewed and analyzed facility activities and data to aid planning, improve service utilization, and obtain results leading to successful jcaho and state survey results.

 

additional experience includes: administrator for beverly enterprises, administrator for sutter health, and administrator for pioneer homes state of alaska (gubernatorial appointee)

education

alaska pacific university

master of business administration in business/marketing

 

university of oregon

bachelor of arts in communication

bachelor of education

activities

hospice board, alzheimer's association board, opera board, volunteer at children's hospital

 

 

 

 

 

 

 

 

 

 

 

<date>

 

<<first name>> <<last name>>

<<title>>

<<company>>

<<street address, suite #>>

<<city, state zip code>>

 

dear <<courtesy>> <<last name>>,

 

it is with great confidence that i offer my years of healthcare management experience and strong ability in successfully turning around health care facilities to your organization. as i pursue the <<position title>> within <<company name>>, i recognize that my credentials and experience would greatly assist in reaching future goals and objectives.

 

experience as practice manager, director of operations, practice manager, and regional manager of operations within medium and large healthcare facilities such as sunset medical practice group, pc, kaiser permanente, oregon health & sciences university, and extendicare health facilities is the basis for my confidence that i would be a valuable asset to your organization. my career history consists of vast experience in operations oversight. i consistently communicate the corporate vision to the internal members of the organization so that everyone understands their role in achieving these goals, ensuring that the action steps are taken to ensure that goals are met and developing action plans to achieve those goals. thereafter, i prepare recommendations for improvements, controls, new methods, and other changes to improve the efficiency of operations.

 

during my career, i ve gained notable experience managing, leading, and training other employees in the appropriate procedures related to the overall administration of healthcare facility. my professional background also includes a proven expertise in million-dollar budget administration, expediting projects, interpreting complex rules and regulations, and effectively communicating with other members of upper management and personnel, verbally and in writing.

 

as practice manager, my duties consist of coordinating operations of a complex, interrelated, and interdependent nature, where unknowns and numerous contingency factors were involved. with this experience, i formulate policies and procedures relevant to daily operational and special organizational program based on information of a conceptual nature from varied and complex sources. with vast knowledge of the principles and techniques of administrative management including organization, planning, staffing, training, budgeting, and reporting, and a strong background in fiscal planning and management that i bring to your organization.

 

 

my aptitude for evaluating complex problems and reviewing related information to develop viable solutions would be of great use to your organization. i welcome more discussion about how my skills can help in meeting the goals and objective of your organization. until then, should you have any additional questions feel free to contact me at your convenience.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy

enclosure

 

 

 

<date>

 

<<first name>> <<last name>>

<<title>>

<<company>>

<<street address, suite #>>

<<city, state zip code>>

 

dear <<courtesy>> <<last name>>,

 

 

thank you for taking the time to meet with me on . i enjoyed our discussion about the <<position>> position, and how i might contribute to your immediate and long-term objectives. as i reflect on the required criteria for the position, i now believe more than before that i would be a very strong candidate.

 

with proven healthcare management, several turnaround success stories, client and personnel relations expertise, i find that i would be very interested in joining your team. feel free to review my resume again to be reminded of my strong skills and undeniable ability to produce.

 

i look forward to your call concerning the << position>> position you are offering.

 

 

sincerely,