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0000
xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
Sales ~ Client Relations ~ Customer Service ~ Shipping Operations
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Profile of Qualifications
Ø Offering 4 years of broad shipping industry experience as a UPS Store Assistant Manager
Ø Comprehensive knowledge of UPS services, products, policies, and procedures
Ø Dynamic sales, customer service and relationship management skills crucial to driving business growth, building existing accounts and facilitating client satisfaction and loyalty
Ø Driven to excel; concurrent with full-time employment, in process of earning both a BA in Marketing and a BA in Human Resource Management, with anticipated graduation in December 2009
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Professional Experience Concurrent with Academic Pursuits
Assistant Manager, The UPS Store-Baton Rouge; 2005-present
Collaborate in steering broad-scope UPS shipping operations and related store services, with a strong focus on sales, business development, client account management, and customer service
Proficiently manage incoming/outgoing package processing, claims, etc. in compliance with company policies and standards
Contractor, Gulf South Business Systems and Consultants-Baton Rouge; 2005
Efficiently planned, coordinated and facilitated the delivery and assembly of office furnishings/systems
Administrative Assistant/Student Worker, Provost, Salter, Harper, &
Alford-Baton Rouge; 2005
Gained valuable experience in providing quality
administrative/business support, including extensive confidential client
data/information system management and general office/clerical functions
Sales Associate, Jefferson True Value Hardware Store-Baton Rouge; 2004
Actively consulted with customers to identify their needs, provided expert product/service recommendations and facilitated/processed sales transactions
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Education
Southeastern University: January 2008-present
BA, Marketing, in progress, graduate December 2009
BA, Human Resource Management; in progress, graduate December 2009
Ø Overall GPA: 3.5/4.0
Ø President s List
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Affiliations
Member, Sigma Alpha Lambda, a National leadership and honors organization
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