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yyyyyy x. yyyyyy

7035 blair road nw #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile professional eager to contribute comprehensive background toward actively supporting the employer in optimizing performance.

 

profile

 

  • dedicated manager offering over 27 years of solid and progressive experience in business operations, employee development and customer services.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • technically proficient in microsoft office suite, star reveiver, inventorya, arrival, and agent.

 

selected accomplishments

 

~ received annual bonuses for operating under quarterly budget, 2007-2010 ~
~ most-improved branch in sales and customer satisfaction ~

 

professional experience

 

customer operations manager pitney bowes management systems: cisco systems                  2001-present

  • facilitate productive communication between employer and global fortune 500 client, ensuring the delivery of quality customer service vital to sustaining and growing account.
  • sharp business acumen and experience in managing broad scope of operations, from sorting incoming and outgoing shipments to developing monthly reporting metrics and managing budget/ labor reports.

 

team lead pitney bowes management systems: us congress                                                      2002-2004

  • effectively trained and directed 15-member staff and actively collaborated in human resource operation functions such as evaluating performance and providing guidance/mentoring.
  • oversaw the safe and confidential delivery of mail and packages to members of the house of representatives, senate and library of congress.

 

catering manager/sous chef georgetown caterers                                                                     1993-2004

  • proficiently managed start to finish catering operations, including food preparation, packaging, meal delivery, and clean up.

 

manager cpi photofinishing                                                                                                           1993-1996

  • successfully steered business and sales operations to generate high volume growth and revenue on behalf of company.

 

machine operator/customer service associate hase letterwear                                                   1983-1996

  • facilitated client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

 

professional education

 

travel service industry culinary school, 1993 ▪ certificate in massage therapy, 1996
level 1 reiki practitioner, 1996
▪ level 2 reiki practitioner, 2010

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