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yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

senior administrator seeking to utilize medical terminology/transcription, library cataloging, customer service, analytical, managerial and decision-making skills in achieving organizational objectives.

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career profile

ø  bachelor of arts, sociology/journalism.

ø  honors graduate.

ø  over 20 years of administration, customer relations and communications experience.

ø  spanish fluency.

ø  expertise in medical terminology/transcription.

ø  knowledgeable in library cataloging.

ø  outstanding communications and presentation skills.

ø  proficient in advanced software applications.

ø  experienced in medical practice procedures.

ø  adept in scheduling, office services, invoicing and medical documentation.

ø  skilled in financial statements, accounting policy/procedures and process improvement.

ø  comprehensive grasp of business management.

ø  strong capacity in internal control design and implementation on a large-scale basis.

ø  focus on productivity enhancement and meaningful cost control.

ø  record of progression to assignments of increasing authority and responsibility. 

ø  well-organized multi-tasker with strong detail orientation.

ø  department of homeland security clearance.

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professional experience

uscis, lockheed martin call center                                                                                            2007 - present

customer service representative

       recruited to provide immigration data in response to telephone requests.

       effectively process up to 90 calls daily.

       answer queries in both english and spanish.

       meet/exceed quality and time requirements on a consistent basis.

 

dr. diana d. noya                                                                                                                     2004 - present

medical clerk

       retained to perform both medical documentation and office management duties.

       deliver non-professional physician assistance.

       coordinate and manage scheduling and physician calendar.

       process payments in computerized accounting system.

       update and manage patient records.

       act as office manager as needed.

 

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earlier background

prior assignments have included library specialist ii, albuquerque/bernalillo county public library system; secretary to chief of service, department of the army, fitzsimmons army medical center, aurora, co; and self-employment as a spanish instructor and home maintenance provider.

 

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education

university of new mexico, albuquerque

bachelor of arts, university studies, sociology/journalism emphasis

dean s list, 2001-2003, academic honors, 2002-2003

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