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yyyyyy x. yyyyyy
xxx-xxx-xxxx
abc@xyz.com
store manager ~ retail food/grocery
profile
results-driven leader eager with comprehensive retail management background. expertise in:
proficiently drive multiple facets of store operations ranging from short-/long-term planning, human resources and payroll to customer service, sales/merchandising and administrative reporting
successfully hire, train and direct top-performing teams committed to superior customer service; strategically schedule staff to maximize service levels while controlling costs
effectively implement policies, procedures and operational systems to maximize productivity, efficiency, quality, and profitability of operations
diplomatically respond to and resolve escalated customer and employee issues
extensive knowledge of grocery chain product lines
solid skills in implementing safety and sanitation programs for regulatory and internal/corporate standards compliance
professional experience
giant food c 25 years
store manager, landover, md; 2006-current
have steadily grown with company over the course of 25 years to gain comprehensive knowledge of broad-scope retail/grocer operations, progressing from positions ranging from head of salad bar and night crew/night crew captain to grocery manager, customer service manager, both perishables and non-perishables, and store manager
steer diverse administrative functions ranging from strategic business planning and payroll processing to management reporting and safety/sanitation programs; as an expert in store management, selected to collaborate in launching new boston store
proactively recruit, train, coordinate, and direct staff and effectively implement human development, diversity and labor relation initiatives to maximize performance in compliance with union contract and labor law/eeo guidelines
effectively drive sales, marketing, promotion, and merchandising to optimize bottom-line profits and facilitate community relations vital to capturing solid market share in highly-competitive industry
recipient of non-perishable merit award; 2006
professional
development
workshops/seminars~
- innova business seminar
- customer service training, giant food
- perishables training, giant food
- non perishables training, giant food
credentials/certifications~
- dale carnegie certified
- food & safety certified
- receive certified
community activities
fundraiser, jimmy fund ~ volunteer, stop hunger campaign ~ volunteer, christmas come true
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