yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

proficient it professional eager to contribute expertise as a network engineer as well as strong desktop support skills and communication talents toward actively supporting an organization in maximizing performance.

 

profile

• 
  high-performing information-technology professional with 7 years of experience in desktop support, network management and hardware/software deployment.
• proven achiever committed to aligning technology and business to generate cost-effective solutions and deliver multiple, mission-critical, high-dollar projects on time and within budget.
• in depth expertise in the installation, configuration and troubleshooting of windows platforms.
• optimistic, imaginative, hard-working self-starter cited by senior management for exceptional multitasking ability.
• recognized as quick learner with a proven ability to grasp new ideas, concepts, methods and technologies easily, with proficiency in network servers, cabling, installations, software, and hardware structures.
• consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
• maintain up-to-date it certifications, while learning and working with the most cutting edge technology.
  dynamic communication, organization, analysis, and relationship management skills.

 

selected accomplishments

 

certifications: mcp, a+, pursing mcsa, microsoft office specialist c office 2003, office 2007.

 

software:  microsoft windows, ms office, internet explorer, firefox, chrome, tsm, backup exec, adobe acrobat, sms, symantec ghosting, trend micro a/v, symantec a/v, mcafee a/v, team track, unicenter service desk, peregrine service center, vnc, pc anywhere, team viewer, dame ware, rdp, remote assistance, sms remote control, net meeting, lap link 2000, cisco vpn client, ipass.

 

hardware:  blackberry, lan patching, ethernet, link sys routers, net gear routers, local and network printers, system boards, ram, video/sound cards, hard drives, cd-rom, dvd, scanners, digital cameras.

 

professional experience

 

job title general chemical, inc.                                                                                                     2008-present

• hand-selected to travel to off-site locations to provide desktop support and network management to users.
• facilitate the deployment of new hardware and software rollouts; successfully built, setup and deploy symantec endpoint protection av v11 across the enterprise.
• actively collaborated in building the blackberry enterprise server on behalf of company.
• consistently generate innovative ideas on strategic it improvements, while communicating resolutions with employees and managers.
• serve as key team member in the setup and deployment of kyocera multi function printers across lan and remote sites.
• successfully built, setup and promote servers to domain controllers for remote plants.
• proficiently deploy rules, such as turn on firewall and added remote desktop, teamviewer and other applications/programs as an exception via gpo.
• responsible for administrating and troubleshooting servers working with dell power edge 1750/950; administrating ms exchange 2007 account and mailbox.
• performed backups and file restore utilizing backup exec and tivoli storage manager, to ensure quality customer service.

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

professional experience

 

desktop support control point solutions                                                                                   2006-2008

• spearheaded all aspects of providing support for 300 onsite users and 200 remote access users offsite.
• actively supported over 40 external clients for the in-house developed application using citrix.
• skillfully designed desktops and laptops images for new hardware using remote installation service.
• proficiently administered, managed and troubleshot user accounts and group membership permissions in the active directory domain.
• effectively managed blackberry enterprise server, while providing support via citrix management console.
• successfully built hp/compaq servers, through the utilization of windows server 2003 operating system.
• collaborated on large projects, including office wide software upgrades, purchase orders, setup noc center for control point solutions clients/vendors, troubleshooting using rdp, remote assistance, dame ware, and team track ticketing system.
• cost-efficiently performed hardware diagnostics and replacements on desktop and laptop pcs, local /network printers, and blackberry pda devices.

 

technical analyst kraft foods north america                                                                              2004-2006

• sole person accountable for the provision of level ii support for 100 sales and business applications to 35,000 users in north america.
• supervised all daily team functions, including maintaining tech mailbox, assign tickets and tasks.
• collaborated with management in the development of innovative ideas for process improvements, service center scripts and kses issues log.
• successfully provided level ii/iii support for ms office applications, vpn and wireless connectivity.
• awarded gold rating in the internal help desk incentive program, 5 times; received numerous customer commendations and maintained the highest level of tickets resolved, with accuracy of 96%.

 

desktop support atlantic health systems                                                                                            2004

• actively provided phone support for 2000 national users in three separate hospitals, including vpn and remote access service support.
• responsible for performed backups using nt backups and backup exec, administering id s in novell and windows 2000 and utilizing the unicenter service desk ticketing system.

 

desktop support westpoint stevens                                                                                                         2004

• successfully administered hands-on telephonic support for 300 national users, from rebuilding laptops for new hires and configuring in-house applications to installing hardware and remote troubleshooting.

 

pc field technician net trip computers                                                                                       2002-2004

• effectively handled a broad range of duties on behalf of clientele, including resolving computer queries, building computers, installation and configuration of lan.

 

professional education

 

diploma in pc support and network administration dover business college                                       date

3.88 gpa

key coursework in computer software, cisco networking, windows 2000 server, novel operating system, computer hardware, networking technologies, windows 2000 professional, linux operating system.