career objective                              

results-driven sales manager eager to contribute superior leadership, customer service, and strategic planning skills toward supporting the employer in optimizing financial and operational performance

profile                                                

ø  offer 11 years of progressive customer service, sales, and operational management experience, with expertise in the retail sales arena

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  solid record of training and leading top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  accurately develop business plans and sales forecasts in line with individual store needs; compile and analyze complex data to generate performance reports

ø  prepare and deliver winning sales presentations, offer knowledgeable customer assistance, and provide recommendations on additional products and services

ø  create and maintain eye-catching visual displays that effectively showcase products and increase cross-selling opportunities

ø  proactively monitor inventory to ensure appropriate stock levels and prevent shrinkage; prepare orders and oversee incoming shipments for quality control

ø  dynamic communication, presentation, negotiation, and relationship management skills; intermediate french language skills

professional experience                

freelance information technology consultant                                                                                  insert date c present

• provide exceptional customer service and technical support for a diverse client base; define and address individual needs
• accurately and efficiently install hardware and software components, implement upgrades, execute preventive maintenance procedures, troubleshoot and diagnose issues, and fix problems
• develop and implement business development strategies to continually increase sales and market presence

 

night manager, shoprite liquors, freehold, nj                                                                                      2/01 c insert date

• maintained excellent levels of client satisfaction by offering product recommendations and placing special orders
• proactively restocked merchandise and maintained visual displays to maximize sales
• executed managerial duties, including completing daily ledger, securing nightly deposits, and overseeing operations

 

nordstrom                                                                                                                                            9/98 c 5/04

men's shoe manager, freehold, nj (10/03 c 5/04)

men's shoe manager, edison, nj (9/99 c 2/01)

sales associate, insert location (9/98 c 5/99)

• in recognition of outstanding performance, steadily progressed within company to attain managerial position responsible for leading seven-member team in high volume retail environment
• achieved 32% increase in sales through effective staff training and coaching, long-range business planning, and strong in-store merchandising
• introduced sales strategies and incremental goals resulting in increased departmental sales and staff commissions
• maintained open lines of communication with sales staff, purchasing team, external vendors, stock personnel, and corporate management

 

~ military background ~

insert position, united states navy, insert base                                                                                     insert dates

education                                           

studies in biology, tufts university, medford, ma                                                                                 insert dates

• recipient, naval reserve officers training corps (nrotc) scholarship
• member, zeta psi fraternity