Dynamic Manager with over 20 years of demonstrated success in large scale technology projects.  Capable of completing assignments on time and on budget.   Subject matter expert regarding plan specifications, problem solving, as well as customer service, loyalty, and retention.  Astute at developing communications protocols to ensure all resources are regularly kept in the information loop. 

Project Management       Risk Analysis                  Oracle                .NET Technologies   XML Web Services / SOAP

Operational Analysis   SOX Compliance Regs   SQL Server   JavaScript/DHTML   MS Office Suite

• Strategic Planning Initiatives   Cost Reduction Plans   SharePoint   UNIX Platform   Windows Platform

 

Ø  Strong technical background with the ability to work independently on multiple research projects simultaneously. 

Ø  Effectively lead top-performing teams to function above expectations and with minimal micromanagement. 

Ø  Possess an extensive knowledge of fiduciary practices, policies, and regulations and can apply this knowledge in terms of budgets, forecasting and projections, as well as financial analysis. 

Ø  Conduct budget control analyses, buy outs, invoicing, anticipated cost reports, and payable verifications.   

Ø  Possess in-depth knowledge of market deployments, cross-functional team leadership, as well as technology systems integration. 

Ø  Multiple years of experience as a Manager and Supervisor in the technology sector.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Consistently focus on ensuring development of efficiency best-practices. 

Ø  Proven ability to adapt strong safety and technical skills to diverse organization needs.

Ø  Technology savvy and proficient in multiple software applications and hardware systems (See Above.)

 

Ø  Created in-depth taxonomy plan that created structure and efficiency of operations through clear methodological guidelines.  (Best Crossmark)

Ø  Increased internal systems flexibility and customizability which resulted in significant reduction in operational costs. (Sollen)

Ø  Significantly expedited turn around time for client troubleshooting issues as well as increased customer base by 10% through development of streamlined mortgage lending process.  (Sollen)

Ø  Identified unnecessarily long on-call phone times for call center representatives, isolating potential inefficiencies to eliminate redundant employees, resulting in saving 12% in labor costs. (Sollen)

Ø  Designed data mart for Company s trouble ticketing system, reducing labor and research costs by $15,000 per month. (Stonebridge)

Ø  Implemented database extraction and migration processes to new OLTP business system, thus significantly eliminating duplicate data management systems and reducing maintenance costs. (Stonebridge)

 

ECM Lead/Project Manager, Best Crossmark                                                                      2008-Present

  Primary responsibilities include comprehensive oversight of multiple integral processes, including;

  Management of Sharepoint process from utilization and historical perspectives as well as Taxonomy, Governance, Task Assignment, Project Plans and Timelines procedures. 

  Develop numerous operational procedures designed to increase efficiency of processes, reduction of costs, and streamlined systems for company utilization;

  Create and institute various internal policies and procedures designed for client ease of utilization and reduction of audit risks;

  Lead technology integration and uniformity measures allowing for faster and more reliable dissemination of information;

  Conduct sales calls and marketing processes from a holistic business perspective;

  Identify and proposed new business growth opportunities;

  Deliver extensive synopses and presentations related to deliverables, project plans, budgets, and company resources to all relevant parties;

  Work directly with Practice Director related to strategic business plans to ensure long term viability of the organization;

  Specific projects include Medical Records Services, Consulting Services Organization, Electric Power Provider, Major Healthcare Organization, Major Oil, Gas & Energy Corporation, and Timesheet and Reporting Solutions. 

 

Software Engineer/Project Manager, Sollen Technologies                                                    2002-2007

  Primary responsibilities included effective management of several internal processes, including;

  Task Delegation, Project Plans, and relevant Timelines;

  Led multiple teams on numerous projects including mortgage lending application task force;

  Led technology integration efforts as well as developed specific technology-based solutions to increase overall efficiency of operations.    

 

Independent Contractor                                                                                                            2001-2002

  Primary responsibilities included working directly with customers to determine specific requirements and develop appropriate changes for telecommunications provisioning system.  Additional functions included;

  Interviewed customers to determine structure of EDI e-commerce solutions and facilitated data transfer and reconciliation;

  Gathered requirements for and implemented mobile field-personnel solution;

  Produced proof-of-concept demonstrations for credit union call center utilizing Asp.Net and Vb.Net solutions;

  Implemented reporting tools to verify phone representative call time discrepancies;

  Addressed customer concerns after roll-out to ensure user satisfaction;

  Implemented automated processing and load testing procedures as needed.

 

Senior Consultant, Stonebridge Technologies                                                                          1999-2001

  Primary responsibilities include complete and comprehensive analysis of viability of implementing wireless Palm-based solutions.  Additional functions included;

  Gathered technical requirements for implementing Financials Intelligence module;

  Served as liaison between the development team and the end users to interpret and translate business rules;

  Directed team in gathering requirements and implementing interface to middle-ware components for insurance company;

  Developed telecom provisioning interface to comply with business rules within engineering system.

 

Earlier Experience - Consultant, Whittman-Hart   

                                                                             

n MBA, Southern Methodist University

n B.S. C  Applied Computer Science, Illinois State University

n Relevant Coursework includes: Leadership, Organizational Behavior, Negotiations, Finance, Marketing, Accounting, Economics, Law, Strategy.