Motivated, experienced front office and accounts receivable professional committed to quality customer service eager to contribute to the operations of a dynamic organization

 

 

Ø  Reduced past dues by 3% - 5%  of $1.8M in receivables monthly, Puget Sound Pilots

Ø  Substantially increased revenues received, Puget Sound Pilots

Ø  Exceptional interpersonal and communication skills; able to promote confidence and build / maintain client relationships

Ø  Effective problem-assessment and problem-solving skills; proven ability to resolve client issues in a timely manner to ensure satisfaction and loyalty

Ø  Efficient, organized; with strong analytical skills and attention to detail

Ø  Able to interface comfortably with diverse populations of clients and all levels of company personnel

 

 

SNOHOMISH FLOWER COMPANY, Snohomish, WA                                                        2010 C Present

Designer

  Play an instrumental role in growing wedding clientele base by effectively networking with industry affiliates in the community and developing protocols for bridal interviews to generate sales

  Ensure customer satisfaction by designing and producing flower arrangements according to client specifications

  Increase traffic and sales by creating innovative front-store displays and seasonal merchandising

  Efficiently process network phone orders through Teleflora, FTD, and Bloomnet

 

HAGGEN S CORP / SNOHOMISH TOP FOODS FLORAL DEPT., Snohomish, WA                  2007 C 2010

Assistant Manager and Lead Designer

  Drove service excellence by collaborating with coworkers to train new designers during the Grand Opening

  Controlled inventory by effectively managing all the floral purchases for specialty events, weddings, and custom orders; documented monthly inventory

  Completed sales and plan actual reports

  Received the Turtle award for creating unique designs and using excess product to reduce shrinkage

  Increase sales by developing eye-catching seasonal displays and merchandising

 

PUGET SOUND PILOTS, Seattle, WA                                                                                   1989 C 2007

Senior Revenue Accounting Clerk

  Accurately processed, edited, billed and mailed approved invoices; filed tickets

  Effectively maintained current accounts receivable

  Successfully completed monthly closing duties, including reconciling, printing, and filing monthly cash, sales, earned revenue, and quarterly reports

  Entered cash / check payments and made bank deposits

  Reconciled the A/R-G/L report for posting to the general ledger

  Professionally managed receptionist and clerical duties, including responding to billing and tariff inquiries

 

MERIT STEAMSHIP AGENCY, Seattle, WA 1988 C 1989

Office Assistant

  Collected and distributed statements / invoice accounts from vendors to corporate offices

  Maintained paperwork by completing Declaration Export logs and vessel ship inventory for USCG

  Played an integral role during the out-of-state relocation by remaining behind to support the skeleton staff throughout the building of the new Seattle Office of Foreign Vendor Representatives

  Built strong business relationships while hosting foreign representatives

 

 

MINDFUL MARKETING ACADEMY, in-progress

Marketing Course

  Product Niche, Character & Client Avatar Development, Web Page Development, Online/Offline Conversion, and Internet & Social Media Advertising

 

SEATTLE FLORAL DESIGN INSTITUTE

Basic Floral Design / Advanced Floral, Contemporary, Asian & Wedding Design

 

NEW HORIZONS COMPYTER LEARNING CENTER, 2006

Windows and MS Office (Word, Outlook, Excel) Training

 

EDMONDS COMMUNITY COLLEGE, 2004

Word Training

 

 

Volunteer, TAILGATE MINISTRIES, 2007 C 2009

  Mobilized, trained and developed teams to cook structured lunches to feed up to 300 homeless people twice a week

 

Ø  Active in Pilates and play the harp

 

                               

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF ACTUAL TARGET POSITION) capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, my professional qualifications include extensive experience in accounts receivable and front office administrative work. I have strong organizational and communication skills with the ability to independently plan and direct high-level office affairs. I am a confident troubleshooter and problem-solver. For instance, while working with Puget Sound Pilots, I developed action plans which increased the amount of revenue received and reduced the past dues significantly. I excel at building return clientele by providing exceptional customer service. In addition, I have solid sales and marketing experience. I am highly effective in planning and coordinating workflow while managing my time to maximize productivity and efficiency. 

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

Yyyyyy x. yyyyyy