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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx ,
xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Career Objective
Driven IT Professional seeking a challenging position in a Server 2003 Environment, where expertise in the management and maintenance of network operations, customer service, and SCI-Top Secret Clearance will prove instrumental to company success.
Profile
- Expertly trained military IT Professional transitioning into civilian work requiring top secret, SIC security clearance.
- Proven success designing, implementing and integrating cost-effective, high performance technical solutions to meet challenging company needs.
- Solid knowledge of managing and troubleshooting user workstations and servers of an Windows NT/2000/XP environment;
- Proven expertise in supporting and troubleshooting hardware, software and networking issues.
- Organized, take-charge professional with exceptional follow-through abilities and detail orientation, able to plan and oversee projects from conception to successful conclusions.
- Consistently ensure quality customer service through remote and on-sight troubleshooting of information systems.
- Outstanding communication skills; interfaces effectively with upper management, staff, peers and users.
- Strong technical background with a solid history of delivering outstanding customer service.
~ Key Achievements ~
Naval and Marine Corps Achievement Medal;
for duties from March 15, 2007 - January 1, 2008.
Petty Officer Scott expertly resolved over seventeen service level one trouble tickets for flag officer customers which were directly related to system patches and upgrades, security configurations, and network vulnerability scan during the command s enhanced compliance validation conducted by the Defense Information Systems Agency, having a dramatic and positive effect on mission accomplishment and sustained superior customer service. In addition he utilized his vase knowledge of Microsoft Exchange to correct over ten exchange server issues ranging from inoperable mail connectors to critical message traffic and public folder discrepancies which affected the Commander Navy Europe-Commander Sixth Fleet Staff.
Certifications
- Implementing and Supporting Microsoft Windows XP
- Managing and Maintaining a Microsoft Windows Server 2003 Environment
- Information Systems Administrator
- Information Security Vulnerability Technician
- Global Command And Control Systems
- Integrated Shipboard Networking System
- Fleet Broadcast Operator
- Comsec Equipment Opertor
- Workcenter Supervisor Qualified
- Tactical Transmitter/Receiver/Transceiver Operator
- Naval Modular Automated Communication System Operator
Certifications,
Continued.
- Service Desk and Incident Management
- Basic Windows NT
- Frontpage 2000
- CompTIA A+
- HTML
Technical
Expertise
Hardware: Desktops, Servers, Laptops, Modems, Network Cards, Mother Boards, Printers, Scanners, Routers, Hubs, Switches
Systems: Windows NT/2000, SCO UNIX, Windows 95/97/XP
Protocols: TCP/IP, NetBEUI, WINS, DNS, DHCP, Ethernet, Fast Ethernet
Software: MS Office Suite 9X/2000, Veritas Backup Exec, Symantec Ghost
Professional
Experience
United States Navy 1999-Present
Information Systems Technician/ Radio Communication/GCCS-M, 2007-2009
- Effectively transmit, receive and process telecommunication data using fiber optic digital microwave, tactical, and commercial satellites.
- Successfully operate, manage, and control transmissions, computer networks, terminals, and processing equipment.
- Consistently performs operational tests and supervises required adjustments for secure communications.
Information Systems Technician/Server Administrator, 2004-2007
- Efficiently managed 12 domains consisting of 350 servers and 4400 workstations.
- Successfully identified and corrected microcomputer operating systems vulnerabilities to ensure maximum system availability.
Information Systems Technician, 1999-2004
- Successfully instructed personnel in Local Area Networks, focusing on system administration.
- Effectively managed and maintained internal site networks, including Microsoft Exchange, UNIX, and Windows NT.
- Responsible for customer service support and troubleshooting.
Education
University of Maryland Present
Associates Degree in Computer Studies
United States Navy
Courses and Certifications in Computer Technology and Leadership
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