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Yyyyyy x. yyyyyy
721 Stonemont Ct. ö Xxxxxx, Xxxxxx xxxxxx ö xxx-xxx-xxxx ö Cxxx-xxx-xxxx ö abc@xyz.xxxxxxm
Dynamic and motivated Business Support Professional with broad based experience in project management, administrative support and strategic planning. Outstanding organizational ability, office efficiency and time management skills with a reputation for excellence and high quality production. Thrive in a fast paced, challenging environment that offers new opportunities for acxxxxxxmplishments and success. Seeking a Business Support position with a progressive organization that values solid work ethic, tenacity, and professionalism. Key Skills Include:
Workforce Relations/Labor Relations
Employee Training and Development
New Hire On-Boarding
FMLA/Absence Administration
EEOA/Diversity Initiatives
Effective Xxxxxxmmunication Skills
Problem Solving/Resolution
EBusiness Xxxxxxmmunications
ISO Standards
Professional History
Avaya, Inc., Highlands Ranch, XXXXXX 1999 to 2010
Workforce Management/ISO/Real Estate 2006 to 2010
Maintained day to day management of FMLA, disability and absence tracking for 600 xxxxxxntract employees; processed requests for return to work requests, and liaised with medical benefits team regarding specific FMLA and disability cases.
Performed new employee on-boarding for payroll and benefits topics, maintained xxxxxxmprehensive HR files for multiple sites, advised business unit xxxxxxaches on managing disciplinary processes related to absences.
Rexxxxxxnciled payroll discrepancies and acted as point person for payroll related issues.
Produced daily absence reports, and xxxxxxntributed to reorganization of telexxxxxxm services for 3 personnel moves.
Acted as internal ISO auditor and subject matter expert for ISO related xxxxxxmpliance inquiries.
Global Project Manager 2005 to 2006
Facilitated project management initiatives related to global technology implementation; maintained project plans, xxxxxxmmunicated risk factors, and oversaw business xxxxxxntinuity planning during xxxxxxnversions.
Process /Project Manager 2004 to 2005
Leveraged superior xxxxxxordination and planning skills to organize meetings, xxxxxxnference calls and process reviews for Senior Management.
Mapped and documented processes in Nimbus, identified process gaps and xxxxxxntributed process improvement strategies to enhance efficiencies and support for Global customers.
Xxxxxxllaborated with team to develop project documentation and templates for PMO, and led project management initiatives to review project requests, identify resources, perform risk assessments and forecast outxxxxxxmes.
Executive Support/Staff Manager 2001 to 2004
Provided high level administrative support to the Executive Vice President; managed staffing requests, benefits inquiries and FMLA cases.
Maintained appointment calendars, and scheduled xxxxxxnference and video calls; performed customer site tours and integral member of the team tasked with creating xxxxxxntingency plans during CWA xxxxxxntract negotiations.
Operations Manager/CSM/Project Manager 1999 to 2001
Oversaw business initiatives for a technical support staff of 150 agents managing customer acxxxxxxunts in a 7x24 call center environment; monitored labor scheduling, resolved customer escalations, and xxxxxxllaborated with management to facilitate customer maintenance xxxxxxntract support.
Business Owner 1983 to 1993
Rocky Mountain Pipeline/Ajax Sewer Service/Ajax Septic Service/Sears Drain-Cleaning/Equipment Rental
Xxxxxx-owned and operated 5 business in the xxxxxxnstruction and plumbing industry generating $4.5MM in annual revenue and employing a staff of 50.
Provided oversight for day to day business operations, bidding processes, HR and job estimating.
Yyyyyy x. yyyyyy
721 Stonemont Ct. ö Xxxxxx, Xxxxxx xxxxxx ö xxx-xxx-xxxx ö Cxxx-xxx-xxxx ö abc@xyz.xxxxxxm
Date
Hiring Manager s Name
Title
Xxxxxxmpany Name
Street Address
City, State Zip
Dear Hiring Manager:
I am writing to express my interest in a position where I can utilize my strong background as a Senior Level Business Support/Administrative Professional. For the past 20+ years, I gained successive responsibilities and established myself as a trusted and reliable professional.
I ve had the opportunity to fine tune my project management, event xxxxxxordination and calendar management skills, and know that my talents and experience would be a perfect fit for your organization.
In addition, I have a solid rexxxxxxrd improving operations through the implementation of new processes resulting in increased efficiency and productivity. This along with my expertise in strategic planning, staff development, new employee on-boarding and data management makes me an ideal candidate for your organization.
Enclosed is my resume for your review. I believe it would be mutually beneficial for us to meet to discuss this position and how I can xxxxxxntribute to your xxxxxxmpany. I look forward to hearing from you soon.
Sincerely,
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