career objective                              

enthusiastic, results-driven sales specialist eager to contribute dynamic business development, client relations, and team leadership skills toward supporting a successful organization in increasing revenues

profile                                                

ø  offer more than 11 years of progressive sales experience with expertise in business development, financing, marketing and promotions, account servicing, risk assessment, and quality assurance

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø  demonstrated ability to consistently achieve outstanding revenue growth percentages despite unstable market conditions; consistently rank as top sales representative  

ø  effectively identify and capitalize on opportunities to penetrate and develop markets in highly competitive arenas

ø  train and lead top-performing support teams in sales techniques and processes, client communications, and product and service features

ø  proficiently monitor trends, analyze data, and compile and produce detailed reports instrumental to establishing financial goals and assessing business performance

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative environments

professional experience                

gordon chevrolet, garden city, mi        

sales and finance director                                                                                          2001 c present

 

gorno ford, woodhaven mi      

sales and customer service representative                                                                 1999 c 2001

ray whitfield ford, taylor, mi   

sales and customer service representative                                                                 1998 c 1999

education                                           

automotive protection corporation, insert location         

top gun sales training                                                                                               2009

 

dealers resources, inc., northville, mi   

f&i menu selling                                                                                                         2004

sales and finance training                                                                                          2001

grant cardone, orlando, fl      

sales training                                                                                                              2003