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YYYYYY X. YYYYYY
(813) 0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com
CAREER OBJECTIVE
Seeking a challenging Management, Training or Customer Relations position that utilizes my strong experience and related background while offering opportunities for advancement in exchange for consistent productivity, unparalleled dedication and unbroken integrity.
QUALIFICATIONS
Over 15 years of successful business experience.
Career built in airline and hospitality and law enforcement sectors.
Award winner for outstanding performance.
Expertise in planning and implementing management activities.
Proven ability to provide comprehensive customer support.
Track record of consistent achievement/over-achievement of goals in highly competitive environments.
Demonstrated capacity in developing/maintaining positive client relations.
Skilled in expanding current accounts as well as capturing new business.
Strongly service-oriented business professional.
Proficient in advanced business software applications.
Strong entrepreneurial capacity.
Well organized multi-tasker who relates well to diverse clientele.
Can work independently or as team member.
Consistently build revenues and profitability.
Record of progression to positions of wide-ranging responsibility.
Outstanding competence in communications, presentations and policy/procedures.
Skilled in working directly with clientele and resolving issues successfully.
Notable organizational and time management skill sets.
BUSINESS EXPERIENCE
Manager, Sally O Brien s Bar and Grill, location 2008 - Present
Brought into organization to direct high volume food/liquor service operation.
Control and direct Front and Back-of-House activities.
Initiate and launch promotions and advertising.
Schedule and supervise wait/cooking staffs.
Plan budgeting, procurement and cost control.
Customer Service/Ramp Supervisor/Ground Safety Coordinator
Airtran Airways, location 2007 - 2008
Tasked to oversee critical aspects of daily airport operations.
Facilitated scheduling, safety, budgeting and training.
YYYYYY X. YYYYYY
Page Two
Sales and Service Representative, Gulfshore Bird-A-Way, Tampa, FL 2001 - 2007
Retained to implement sales and service plans.
Oversaw scheduling, travel and trade show activities.
Facilitated new product introductions, marketing and customer service.
Successfully achieved sales quotas on a consistent basis.
Convention Service Manager, Wyndham Hotels, Tampa, FL 1999 - 2001
Recruited to direct activities including sales, customer service, event management, pricing, menus and entertainment.
Consistently met quarterly/yearly revenue goals.
Planned, coordinated and implemented all facets of Super Bowl activities.
Lead Bartender, Saddlebrook Resort, location 1998 - 1999
Hired to operate liquor service operation in 75-seat sports bar adjacent to 125-seat restaurant.
Performed scheduling, purchasing, cost control, inventory and training.
Service Director, United Airlines, Tampa, FL 1988 - 1998
Earned series of promotions to progressively responsible assignments culminating in Service Manager.
Successfully facilitated sales, customer service, passenger safety, training and policy formulation.
Selected for three critical multi-task operational teams.
Named to Vice President s Training and Innovative Team.
United Airlines Safety Award winner.
United Airlines Entrepreneurial Excellence Award recipient.
United Airlines Customer Service Award winner.
OTHER BACKGROUND
During 2003-2007, served as Detention Deputy for the Hillsborough County Sheriff s Office, Tampa, FL, and the Monroe County Sheriff s Office, Key West, FL. In these assignments, further developed outstanding communications, interpersonal and skill sets. Gained expertise in dealing with people, making quick decisions and effective problem-solving.
EDUCATION
Hillsborough County Community College, Tampa, FL
Criminal Justice and Corrections Program, 3.96 GPA, 2003
YYYYYY X. YYYYYY
(813) 0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com
COVER LETTER TEXT
Date
Hiring Agent Name
Title
Company Name
Address
City, State Zip Code
Dear :
I am currently seeking a challenging career opportunity in a Management position and am submitting my resume for your review. In advance, I thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include over 15years of successful and award-winning business experience. To complement this background, I possess proven ability in management, training, customer service, event coordination, scheduling and meeting revenue objectives, as well as strong analytical, problem-solving and managerial capabilities. As an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
Sincerely,
Yyyyyy x. yyyyyy
Attachment
YYYYYY X. YYYYYY
(813) 0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com
THANK YOU LETTER TEXT
Date
Contact Name
Company Name
Address
City/State/Zip Code
Dear _______________________________:
I would like to thank you for providing me the opportunity to interview with you and discuss the exciting Management position currently available with your organization. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.
As discussed, I am an enthusiastic, disciplined team player eager to continue a successful career as a dedicated member of your staff. I believe you will find my dynamic management, coordination and communications skills vital to your operations and look forward to contributing to your success.
Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response.
Sincerely,
Yyyyyy x. yyyyyy
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