career profile

 

offer more than 15 years experience in retail and restaurant management. consistently drive business development through innovative staff training/leadership, project management, financial administration and customer service skills. prepare and process payroll, p&l statements, and inventory control reports.

professional experience

 

speedway, cleveland, xxxxxx                                                                                                 11/1996-present

manager (11/2006-present)

     oversee daily operations such as customer service and staff training and scheduling to ensure optimal levels of productivity and sales.

     manage inventory control by ordering products and tracking merchandise.

     prepare and process payroll for all staff members as well as profit and loss (p&l) statements.

     maintain high levels of employee morale by conducting performance appraisals and offering incentives for superior customer service.

     upkeep store appearance to ensure customer satisfaction as well as repeat business. 

 

assistant manager (10/2000-11/2005)

     provided team leadership to guarantee high levels of customer service and business development.

     planned merchandising displays to attract customers to the store and encourage purchases of promoted items.

     assisted management with inventory orders and shipping/receiving operations.

 

co-manager (11/1996-10/2000)

     implemented customer service initiatives to drive business.

     performed software updates and resolved any technical issues.

     mentored and trained staff in current operational procedures.

 

cleveland state university, cleveland, xxxxxx                                                                      2000-2005

lab manager/research specialist, great xxxxxxs environmental and genetics lab

     conducted lab operations for genetic research including laboratory maintenance, chemical preparation, dna extractions, sequencing, data recording, data analysis and running samples for various research labs. 

     provided equipment repair, software updates, and trained graduates on how to utilize a  24-capillary sequencer for their research initiatives. 

 

carrols corporation-burger king, cleveland, xxxxxx                                                         1991-1996

store manager

     directed store operations by preparing profit and loss statements, managing inventory control, and tracking waste management initiatives.

     led staff performance by creating shift schedules, conducting performance reviews as well as all recruitment and hiring procedures to ensure customer awareness, service, and expectations.

education

 

cleveland state university, cleveland, xxxxxx

bachelor of science in chemistry, 2002

     co-authored a publication on zebra and quagga mussels genetic research during senior year.

     co-authored 5 published journals with dr. carol stepien based on fish species genetic makeup, such as walleye, pike, and perch.

activities
author of two children s books: taylor s tales and skinks: a pet store odyssey.

 

 

 

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hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity with the dmt/leadership program and am submitting my resume for your review. in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include more than 15 years progressive experience in managing store operations for high profile retail and restaurant chains such as speedway and burger king. during these experiences, i have ensured high levels of customer satisfaction through staff training and leadership as well as financial administration by preparing and managing inventory control, payroll, and p&l statements. i strongly feel this background has prepared me to take on more advanced roles in accounting, auditing, and district management capacities.

 

to complement this background, i possess a bachelor s degree from cleveland state university.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

yyyyyy x. yyyyyy