yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

dynamic communicator • administrative professional • clerical manager

productive, quality-oriented administrative professional eager to contribute exceptional business support, office management and interpersonal relation skills toward optimizing operations of a progressive organization.

profile

 

offer solid and progressive business support experience, including expertise in clerical operations, administrative functions and customer service. proven experience in client-focused industries focused on delivering world class customer service. demonstrate strong abilities in handling multiple duties simultaneously, meeting tight deadlines and working in a fast-paced professional environment. capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone. proven ability to maintain the highest levels of confidentiality and uphold a professional standard of ethics. dynamic communication, presentation, organization, and relationship management skills.

 

key achievements

 

customer service:

• provide individualized consultation to potential clients, educating them of company products, services and customized plans.
• consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
• effectively identified and capitalized on opportunities to penetrate and develop new markets.

 

communication:

• facilitated productive client relationships to achieve customer satisfaction and boost bottom-line profitability.
• recognized ability to express complex thoughts in creative and vibrant client appointments; ensure key points are communicated clearly and effectively in both written and oral communications.
• experienced in persuasive communication; able to express ideas in ways that lead clients to understand sales presentations.

 

administrative support:

• strategically scheduled high-volume appointments to maximize use of time and resources while meeting client needs.
• managed a broad range of clerical operations, including handling high-volume phone lines, filing and database maintenance.
• developed and maintained detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

 

professional experience

 

ace printing company                                                                                                             2000-present

customer service representative

• successfully steered customer communication interaction to generate high volume growth and revenue for company.
• managed broad scope of client service activities including the identification and resolution of client issues.