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Yyyyyy x. yyyyyy

301 Eagle Heights

Canmore, AB T1W 3C9










Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a retail operations management capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


As indicated in the accompanying resume, I bring to you solid experience in district and regional operations management, outstanding talents in facilitating new store openings, and a strong ability to develop, coach, lead and motivate employees and managers to exhibit unparalleled performance. To complement these qualifications, I offer proven strengths in training and development, hiring/staffing, merchandise presentation, profit maximization, shrink control, and vendor relations.  


As a proactive contributor to your organization, you will find me to be a self-motivated professional and stellar leader committed to supporting you in achieving your objectives through resourcefulness, integrity, and exemplary communication skills. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy





Yyyyyy x. yyyyyy

301 Eagle Heights

Canmore, AB T1W 3C9



~ Results-driven Retail Management Professional eager to contribute expertise in operations,

team building, and customer service toward actively supporting a progressive organization in optimizing bottom-line performance. ~





         Proficiency in all aspects of multi-location management for retail operations including HR administration, team-building, staffing, employee development, loss prevention, P&L (profit & loss), marketing, customer service, and promotions.

         Adept in selecting quality talent, and coaching, training, mentoring and guiding both leadership teams and associates to display superior performance.

         Substantial experience in inventory control, merchandising, strategy planning, driving sales growth, coordinating new store openings, and recruiting.

         Sharp problem solving, analytical, planning, multi-tasking and communication skills.

         Excel in fostering, nurturing and maintaining cohesive and collaborative relationships across the organization.

         Versatile and hard-working; quickly master new roles, responsibilities, tasks, and environments.


Professional Experience


Yyyyyy x. yyyyyy Business Coaching, Calgary, AB, 2009 to Present

Owner / Business Coach

         Leverage strong interpersonal and motivational skills to provide individual and group coaching to businesses seeking to elevate bottom-line performance and productivity.


Winners Merchants International, 1992 to 2008

Assistant Vice President, Regional Operations Manager          (2005 to 2008)

         Spearheaded daily operations for 85 Winners and HomeSense stores in Western Canada, with accountability for P&L, logistics, new store openings, renovations, relocations, and new program launches.

         Applied dynamic organizational skills toward driving customer service and satisfaction initiatives, coordinating maintenance, overseeing loss prevention, and ensuring merchandise presentation adhered to strict visual standards.

         Orchestrated annual store management meetings for 100 attendees.


Assistant Vice President, Regional Manager C Western Region           (1999 to 2005)

         Established and completely staffed new regional office in Calgary, successfully hiring human resources, loss prevention, presentation, and administrative associates.

         Navigated major changes including register upgrade/roll-out and new HomeSense division.


Continued ... ►




Yyyyyy x. yyyyyy ~ Page 2 of 2


Professional Experience continued ...


         Interviewed management applicants, oversaw succession planning, and reviewed each regional manager s performance appraisal.

  • Recognized as Region of the Year in 2004, 2006, and 2007.
  • Facilitated meetings and training programs to improve staff cohesiveness and productivity.  


Assistant Vice President, Regional Manager, Eastern Region            (1996 to 1999)

         Instituted new region in Montreal, hired personnel, and coordinated numerous store openings.

         Exercised significant administrative, prioritization and management expertise to create job descriptions, assemble operations manuals, and formulate training manuals covering multiple positions.



Prior roles with Winners:


District Manager C Ottawa & Quebec     (1994 to 1996)


Store Manager C Ottawa                        (1992 to 1994)



Professional Development


Business Coaching Certificate, Erickson College, 2009


Strategic Thinking Workshop, The Albert Hille Consulting Company Ltd., 2003


Leadership, Blanchard and Associates, 2004


Interviewing & Hiring, MICA Management Centre

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