detail-oriented, solutions-focused it professional eager to contribute proven expertise in

systems / operations management, troubleshooting, team building, and customer service

toward supporting a successfully progressive employer in optimizing productivity and performance.

 

profile

 

ø  demonstrate precise problem-solving proficiencies, proven analytical abilities, sharp troubleshooting techniques, and excellent communication and interpersonal relationship-building skills.

ø  recognized as the go-to person for immediate resolution of complex technical issues.

ø  thrive within fast-paced, high-pressure environments, along with effectively streamlining processes to increase efficiency while consistently maintaining solid professional work ethics.

ø  holds mcse and a+ certification from vitrex (layton, ut) and unix certification from guru labs (bonneville, ut).

 

~ key technical proficiencies and awards ~

 

cisco ios • windows 98 / me / xp (home / professional) • nt server • excel • word

ppt • bmc • netcool • lotus notes • appworx • pc anywhere • remedy • oracle

peoplesoft • erp • tacacs • radius • cisco pix • cisco wireless • load balancer

 

~ honored with gold and platinum customer service awards from cisco systems ~

~ recognized with symantec corporation s a++ award for outstanding professional achievement ~

 

professional experience

 

 

key achievements

   optimized company success by integrating a network operations center (noc) following the profitable merger of two high-profile enterprise corporations into one location.

   effectively created strategic operational and trending metrics utilizing remedy and excel 2007, along with developing and implementing an innovative daily operation review call and report.

      reduced incident rates from 1,500 to 100 by working closely with diverse organizational teams to manage closure ratios.

   utilized exceptional prioritization and troubleshooting skills to ensure efficient resolution of complex technical issues regarding customer facing / revenue generation applications.

   built a state-of-the-art noc portal (knowledge base) that provides an essential single source for all data.

   reduced overtime by resourcefully rearranging work schedules while maintaining 24 / 7 team coverage.

 

ø  maximize operational productivity by performing key noc lead duties, along with directing wide-ranging it-based activities within a high-profile leader for server, desktop, laptop, and mobile device security solutions.

ø  demonstrate dynamic managerial talents toward effectively supervising a top-performing team of direct reports, including recruiting, hiring, and training personnel as required.

ø  create superior training programs for incoming team members, along with developing, implementing, and maintaining high-quality it standards for all associates to provide consistency within business operations; contribute optimal task delegation of senior-level noc staff.

ø  ensure sarbanes-oxley (sox) compliance for both internal and external auditors.

ø  actively liaise between customers and management to provide prompt problem resolution and maintain seamless organizational processes.

ø  strategically steer priority 1 and 2 incidents via incident management processes, as well as proactively working with a skilled problem management team to create top-quality procedures.

 

ø  drove organizational efficiency by performing problem analysis and triage activities in a clear and concise manner, along with correlating combined professional efforts to successfully resolve incidents.

ø  supported a unique global it infrastructure instrumental in achieving continued industry dominance.

 

~ additional professional technical roles held prior to 2002 ~

 

 

 

 

 

 

 

 

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hiring agent name

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dear__________________:

 

i am currently seeking a challenging and rewarding systems management role, and am submitting my resume for your review.

 

you will find me to be a detail-oriented, solutions-focused it professional who offers solid experience in systems / operations management, troubleshooting, team building, and customer service.  i also demonstrate extensive technical knowledge gained rigorous mcse, a+, and unix certifications, and have achieved numerous corporate awards from high-profile companies such as cisco systems and symantec corporation for excellence in job performance.

 

i can contribute precise problem-solving proficiencies, proven analytical abilities, sharp troubleshooting techniques, and excellent communication and interpersonal relationship-building skills to any it role.  in addition, i am an individual who thrives within fast-paced, high-pressure environments, effectively streamlines processes to increase efficiency, and has been routinely recognized as the go-to person for immediate resolution of complex issues.  for these reasons, i am confident that i will prove to be an incredible asset to your professional it team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy