Yyyyyy x. yyyyyy

Job Posting: Investigative Technician, Ann. #: SCDZ08158045

Address:  0000 xxxxxx xxxx , xxxx , xxxxx 00000                      

Phone:  (xxx-xxx-xxxx

Email:  abc@xyz.com

Citizenship:  United States of America

Social Security Number:  XXX-XX-XXXX

 

 

Core Qualifications

 

Knowledge of Complaint Processes, Regulations and Procedures

Research & Analysis Skills

Strategic Planning

Technology-Driven Solutions Implementation

Crisis Management

Organizational Leadership

Productivity/Efficiency Improvement

Investigating, Interviewing and Fact Gathering Skills

Team Building

Decision-Making

Project Management

Customer Service & Communication Abilities

Office Administration/Management

Complaint Analysis & Resolution

 

 

Professional Experience

 

America Health Sciences Institute - Augusta, GA

Supervisor:  May Contact - Kang-Il Rhee, Daejeon Health Sciences College xxx-xxx-xxxx

Hours:  40 per Week

Consultant; Salary: $65,000/yr; 11/2007-10/2008

 

Contributed detail orientation and organizational skills in conducting comprehensive research and analysis of licensing, certification and accreditation requirements for an allied health school in Georgia.  Proficiently exhibited solid analytical abilities in conducting a thorough study of the feasibility, competition and needs assessment of the area.  Wrote all of the administrative manuals, procedural manuals, school documents and school catalog, with strong focus on optimizing productivity and efficiency.  Compiled and drafted required documentation and applications for the licensing packet for submission to the Georgia Nonprofit Postsecondary Education Commission, as well as the required documentation to submit the licensing application to the Georgia Nursing Board.

Thoroughly investigated available properties in the Augusta area and arranged meetings with local officials to identify locations for an allied health school.  Contributed advanced written communication skills in preparing and submitting a letter of intent to purchase a vacant school property.  Researched organizations and membership requirements and identified certifying agencies and other academic organizations.  Built and established key relationships and liaised effectively with the South Korean contingent on the regulations and procedures for establishing a school in the United States and Georgia.

 

Self-Employed

Supervisor:  N/A

Hours:  40 per Week

Construction Project Manager, Independent; Salary: N/A; 8/2004-8/2006

 

Spearheaded diverse administrative activities ranging from hiring and performance evaluation to workflow planning and policies/procedures development.  Supervised construction sites and directed site managers and subcontractors to maximize building performance, quality, cost schedules and safety.

 

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Job Posting: Investigative Technician, Ann. #: SCDZ08158045

Social Security Number: XXX-XX-XXXX                                                                                  page 2 of 6

 

 

Exhibited solid leadership qualities in selecting, coordinating and managing subcontractors working on various phases of the project.  Served as primary point-of-contact, identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results.  Strategically planned and coordinated schedules to maximize use of human resources while controlling labor costs and meeting customer needs.  Interfaced directly with HUD inspector and senior contractor regarding issues.  

 

Efficiently administered construction contracts and obtained all necessary permits and licenses.  Contributing strong communication skills, Analyzed building contract documents and negotiated with building owners and subcontractors.  Successfully maintained statistics and completed required reports.  Demonstrated exceptional prioritizing and multitasking abilities in achieving operational goals, budgets and timelines by tracking and controlling construction schedule and associated costs.  Performed cost and economic analysis and statistical analysis.

 

 

University of Nebraska-Lincoln, Communications & Operations - 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Supervisor:  May Contact - Dave Spanel, (402) 472-5654

Hours:  40 per Week

Lotus Notes Coordinator; Salary: $42,000/yr; 9/2000-9/2004

 

Managed, mentored and motivated a team of system administrators and support specialist, with full accountability for performance evaluation and budget management, playing an instrumental role in the development of top performing team members.  Served as group leader for Gallup Survey process to provide improvement recommendations for management and employee relationships within Information Systems.  Gathered data and resolved issues by conducting negotiations, meetings, and interviews with a wide variety of personnel.

 

Innovatively designed, developed and implemented server statistics and customer support reporting and tracking system, instrumental to boosting performance.  Prepared weekly reporting of server statistical usage and reliability.  Integrated a weekly statistical analysis reporting of the customer support system.  Transformed Lotus Notes satisfaction and support response rate from a negative to 95% positive.

Built, established and updated an extensive file of information on local public, private and voluntary service agencies and organizations.  Applied solid knowledge of information technology and computer hardware and software applications to translate, communicate and document program and system changes.  Supported 9,000+ e-mail users on four Dell servers on an EMC storage area network, utilizing Microsoft NT Server and Domino database as the operating system and foundation for the Lotus Notes e-mail accounts.  

 

Volunteered to assume the Project Management of the Information Services website.  This project had previously repeatedly failed for three years under efforts by many other individuals.  Led team in designing and creating a comprehensive web site for Information Services six months ahead of schedule, resulting in a cash reward.  In addition, proactively volunteered to project manage the Communications and Operations website which was dormant for two years.  Directed team and completed task in only three months.

Applied industry expertise and strong communication skills toward responding to escalated inquiries, troubleshooting problems and delivering product/service education related to administrative and technical problems.  Served as point of contact for any questions or concerns the administration or University departments had regarding major outages or system upgrades.  Prepared narrative reports, correspondence, training plans, brochures and other materials, exhibiting advanced written communication skills.  In the absence of Director of Communications and Operations, managed questions regarding networking and email outages.

 

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Yyyyyy x. yyyyyy

Job Posting: Investigative Technician, Ann. #: SCDZ08158045

Social Security Number: XXX-XX-XXXX                                                                                  page 3 of 6

 

 

Relied upon to lend IT expertise, serving as a technical writer for Lotus Notes, storage area network, and Microsoft server policies and procedures.  Identified and resolved complex issues in relation to single and multi-tiered load-balanced Domino environments.  Drove all hardware/software system reviews, defined and resolved existing and potential issues and created proactive upgrades and enhancements for optimal results.  Increased security and opened dialog between Information Systems and the Financial Aid departments.  Strategically identified, developed and executed enterprise-wide hardware and software standards instrumental to boosting productivity, efficiency and quality of operations.

 

 

Collegiate Financial Services, Inc. - 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Supervisor:  May Contact - Dan Delzell, (402) 475-8686

Hours:  40 per Week

Help Desk Manager/Software Engineer; Salary: $34,500/yr; 7/1999-9/2000

 

Resourcefully provided help-desk support for four individual companies comprised of approximately 500 people; supported telephone service, e-mail on a Microsoft/Outlook platform, accounting on an AS/400 server, several Microsoft servers, and a web-conferencing server.  As Software Engineer, researched, planned, tested, installed, and demonstrated CRM software packages for CFSI and three other companies.  Researched, tested, taught and implemented a customer relations management database solution. 

 

Successfully implemented Goldmine, a six-month project that saved all four corporations between $10K and $25K.  Led to the elimination of four separate systems and integrated all of the information into one easily accessible program. Secured data to ensure that only authorized personnel could access any particular set of data. 

 

Contributed strong managerial skills in overseeing all aspects of help desk daily operations and supervising help desk personnel.  Ensured staff members were properly trained on all aspects of company procedures/techniques.  Tracked statistical data regarding support requests, response time, resolutions and customer satisfaction.  Represented the Networking and Help Desk at meetings with CFSI and the other companies. 

Communicated directly with clients regarding various networking and help-desk issues that were beyond the scope of individual desktop errors.  Coordinated efforts between the Help Desk and the networking group to respond to greater issues such as spam attacks, server outages and network interruptions.  Efficiently planned and coordinated workflow, defined staffing requirements and assigned projects to optimize utilization of human capital and operational resources.  Collaborated with users, other technical personnel, managers, and upper-management personnel, as well as various vendors and suppliers, illustrating strong interpersonal relation skills.

 

 

Lifetouch National Schools Studio - 11000 Viking Drive, Eden Prairie, MN

Supervisor:  May Contact - Brian Gowan, Phone Unknown, No Longer Working There

Hours:  40 per Week

Regional Technical Support; Salary: $32,500/yr; 3/1996-9/1999

 

Promoted to provide technical support for the FoxPro database, servers and desktop computers for 250 territories in the United States, Canada and Mexico, with full accountability for troubleshooting, repairing, training and upgrading all facets of the technical needs of the territories.  Provided support either telephonically, via direct connection to the server or computer or by personal assistance.  Successfully gathered, wrote and created the first comprehensive technical manual to cover all of the processes necessary to operate a Lifetouch territory.  Compiled all processes into one document to be utilized by all territories as a standardized and comprehensive resource.

 

 

 

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Yyyyyy x. yyyyyy

Job Posting: Investigative Technician, Ann. #: SCDZ08158045

Social Security Number: XXX-XX-XXXX                                                                                  page 4 of 6

 

 

Supervised office support staff, managed all accounts receivable and payable, and oversaw payroll documents and other administrative duties for the territories.  In addition, supported diverse managerial activities including hiring, evaluating and terminating office personnel.  Relied upon to serve in the absence of the territory manager.

Designed, developed and implemented diagnostic methods and tools required to improve troubleshooting and repair.  Applied sharp business acumen and analytical skills in defining and recommending feedback to enhance development for ongoing product diagnostic improvements.  Conducted training classes for territory personnel on Windows and FoxPro business-specific procedures, computer usage, and other software packages.

 

 

Alaska Legal Services - Address

Supervisor:  May or May Not Contact - Supervisor Name, Phone Number

Hours:  40 per Week

Job Title; Salary: $XX,XXX/yr; 10/1990-1/1991 

Proficiently provided extensive administrative support for Executive Director, Native Allotment Attorney and Pro Bono Program Director.  Exhibited detail orientation and organizational skills toward assisting with the development of allotment briefs and pro bono program correspondence.  In addition, assisted the family law division.

 

Alaska Army National Guard, Co A, 1st Bn, 207th Av Reg - Ft. Richardson, AK

Supervisor:  May or May Not Contact - Supervisor Name, Phone Number

Hours:  40 per Week

Unit Administrator; Salary: $XX,XXX/yr; 8/1987-1/1990

 

Acquired valuable knowledge and experience regarding the pay, personnel and training systems within the Army National Guard.  Conducted comprehensive research and analysis of pertinent regulations and directives and supported the needs of unit personnel and leadership.  Applied extensive knowledge of pay and personnel systems to accurately and promptly process necessary actions for unit personnel.  Utilized all applicable regulations and demonstrated a thorough understanding of the pay system and personnel processes to research, verify and submit corrections on pay and personnel problems and errors. 

 

Actively assisted and advised the commander on proper procedures and solutions to problems, contributing solid knowledge of pay, personnel and other National Guard areas.  Trained, mentored and motivated new training officer on company operations and procedures for managing routine and problem actions.  In the absence of the training NCO, relied upon to process the necessary training requests and advise unit personnel.

 

Office of the Adjutant General/Inspector General, Wyoming Army National Guard - Cheyenne, WY

Supervisor:  May or May Not Contact - Supervisor Name, Phone Number

Hours:  40 per Week

Legal Assistant; Salary: $XX,XXX/yr; 10/1986-6/1987

Served as Assistant for the Inspector General and Legal Assistant for the full-time Judge Advocate General for the Wyoming Army National Guard.  Recognized by both supervisors for exceptional service and dedication.  Saved the State of Wyoming $1,500 in transcription fees.  Accepted Inspector General complaints, researched the appropriate directives to ensure validity and initiated contact and inquiry with the appropriate offices, further illustrating strong ability to manage multiple activities.  Applied thorough knowledge of the proper chain of command.  Requested the necessary information and feedback to validate the complaint or provide an answer to the complainant. 

 

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Yyyyyy x. yyyyyy

Job Posting: Investigative Technician, Ann. #: SCDZ08158045

Social Security Number: XXX-XX-XXXX                                                                                  page 5 of 6

 

 

As assistant to the Judge Advocate General, received legal requests, researched the appropriate statute, U.S. Code or regulation and drafted documentation.  In addition, advised as to proper procedures for use of the United Code of Military Justice.  Prepared final documents and reports including transcripts of depositions and wrote a desk SOP, demonstrating strong writing talents.

 

 

Volunteer Experience

 

Family Readiness Group, National Guard Professional Education Center - Camp Robinson, AR

Volunteer; 7/2004-8/2006

 

Proactively attended and participated in the national meeting in Boston in 2004.  Submitted a formal proposal to the Commandant of the Professional Education Center.  Strategically designed, developed and outlined methods of coordinating and combining efforts between the National Guard and active component support groups in the local area, to maximize aid to the National Guard soldiers and their families.

American Field Service, Student Exchange Program. 

Volunteer; 5/2005-7/2006

 

Hosted a foreign exchange student from Indonesia for one year.  Volunteered and participated in broad range of activities to maximize the student s cultural and academic experience in the United States, while promoting the development of social, emotional and cognitive skills.  Assisted student in evaluating abilities, interests and talents and resolved adjustment issues due to personality or cultural differences. 

 

Prior Experience

 

Database Merger Consultant - Detroit College of Law at MSU, East Lansing, MI; 1995-1996
Marketing Assistant - St. Lawrence Hospital, Lansing, MI; 1991-1995
Support for Executive Director - Alaska Legal Services; 1990-1991 
Unit Clerk - Alaska Army National Guard; 1987-1990

Legal Specialist - Wyoming Army National Guard, 1986-1987

Aircraft Pneudraulic Systems Specialist - U.S. Air Force; 1976-1981

 

Education

 

Select Courses in MSA Human Resources Program - Central Michigan University, Mt. Pleasant , MI; 24 semester hours

Courses included: Financial Management, Personnel Management, Effective Admin & Organizational Behavior, Strategic Planning, Cross-Cultural Management, Human Relations Skills, Statistics, Organizational Theory: Strategy & Structure, Quantitative Applications in Decision Making.

Select Courses in MBA Leadership Development Program - University of Nebraska, Lincoln, NE, 9/2001-5/2002

Courses included: Theories and Foundations of Leadership, Developing Leadership Capacities in Organizations and Communities.

 

Masters Certificate in Holistic Health - Western Michigan University, Kalamazoo, MI, 12/1997; GPA: 4.0/4.0, 12 semester hours

Courses included: Holistic Approaches, Introduction to Holistic Health, Holistic Approaches to Stress, Holistic Approaches to Relationships.

 

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Job Posting: Investigative Technician, Ann. #: SCDZ08158045

Social Security Number: XXX-XX-XXXX                                                                                  page 6 of 6

 

 

Bachelor of Science in Community Development - Central Michigan University, Mt. Pleasant, MI, 12/1997; GPA: 3.5/4.0

Courses included: Survey Computer Science, Nutrition, Community Health, Legal Aspect of Health Services, Sociology of Health and Illness, Health Planning, Personnel Management.

Select Courses - Central Michigan University, Mt. Pleasant, MI; 12 semester hours

Courses included: Effective Administration and Organizational Behavior, Public Personnel Administration, Legal Aspects of Health Service, Health Planning.

Select Courses in Business Management - University of Alaska, Anchorage, AK, 1/1989-9/1989; GPA: 3.5/4.0, 23 semester hours

Courses included: Principles of Financial Accounting, Computer Concepts in Business, Principles of Macroeconomics, Methods of Written Communication, Principles of Microeconomics, Elements of Physical Geology, Intermediate Algebra.

 

Training/Certifications

 

Organizational Communication - University of NE, 2004
Creating and Managing Teams, Leadership Certificate Course - University of NE, 2003
Managing Conflict, Leadership Certificate Course - University of NE, 2003
Lotus Notes CLS Training, 2003
Foundations of Leadership - University of NE, 2001
A+ Certification Training, 2000
H & R Block Tax Course, 40 hrs, 1993
Holloway Real Estate School, 75 hrs, 1992
Certified Paralegal, 6 mos, 1992
Legal Specialist Course, 14 wks, 1987

 

Technical Skills

 

Typing/Steno/Dictation Speed: 70 WPM

Hardware: Dell servers; EMS storage area network; AS/400 server; PCs to include ability to build and swap hardware and install software, including operating systems

Software: Office Software: Office 95, Office 98, Office 2000, Office XP, WordPerfect, Excel, Word, Access, PowerPoint; E-mail: Outlook, Lotus Notes; Windows: 3.1, Win95, Win98, XP, XP SP2, Vista; Microsoft Server: NT, Win2000, Win2003, Domino; Exchange; DOS; FrontPage; Adobe Acrobat; McAfee and Norton Antivirus Software; Ghost; PCAnywhere; Act!; Goldmine; Quicken; QuickBooks; Crystal Reports; TurboTax; ZoneAlarm; Visio; Adobe PageMaker; Spybot Search and Destroy;  Spyware Blaster; AmiPro; TimeSlips; Dreamweaver and Fireworks; FoxPro; Apple and MAC; ISDN; DSL; VOIP; VPN

 

 

Achievement Awards

 

AF Good Conduct Medal
AF Longevity Service Ribbon
WY National Guard Achievement Ribbon
Army Achievement Medal
Team Spirit Award, 1987, Korea

 

 

 

 

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