0000 xxxxxx xxxx , xxxx , xxxxx 00000 ▪ (xxx-xxx-xxxx ▪ abc@xyz.com

Senior Management

Well-rounded and energetic professional with 20+ years of diverse experience seeks

 new challenge and opportunity to apply consummate skills as a Senior Manager.

♦ Key areas of Expertise ♦

   Business Development

   Operations Management

   Project Management

   Process Development

   System Development

   Consumer/Auto Financing

   Policy Development/Compliance

   eContracting

   eDocuments

• Accounting Procedures
• Strategic Marketing
• Sales/Sales Forecasting
• Partner Negotiations
• Trouble Shooting/ IT Solutions
• Relocation Activities
• Personnel Management
• Training and Presentations
• Customer Service

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Professional Profile                                                         

  Escalate business development through direct to consumer and indirect auto finance partner strategies which increase productivity and revenue growth; exceed goals and objectives

  Dedicated with diverse experience; 5+ years in auto industry, 5+ years in relationship management, 2 years in supplier management, 5+ years in project management, 2 years in personnel management, 3 years in analysis, and 2 years in SAS or SQL

  Organized and detail-oriented with 12 years of military experience serving in the Air Force National Guard

  Self-motivated Senior Manager with experience in consumer and auto financing; expertise in yield and risk lending, non-prime and sub-prime lending, lease renewals, licensing, and tax requirements

  Demonstrate superior project management skills; skillfully develop and implement policies, processes, systems, and marketing strategies; ensure compliance and risk management

  Successfully manage business operations; strategic planning and risk management, accounting procedures including accounts receivable and sales forecasting, contract negotiations, and coordination and execution of relocation activities

  Results-driven leader with excellent personnel management qualities; direct cross-functional teams; conduct performance reviews, recommend salary increases, and positively motivate team members

  Communicate technical and complex information easily and concisely; subject matter expert in eContracting and eDocuments; perform training presentations; establish and promote key relationships and partnerships

  Demonstrate diagnostic and collaborative problem-solving skills; strong analytical mind; troubleshoot and provide Information Technology Solutions

  Proficient in Microsoft Word, Excel, Access, PowerPoint, Project, Report Writer, Cognos, Show Case, FundLog, WinQL Reports, and Rightfax utility and indexing software; knowledgeable in software installation

yyyyyy x. yyyyyyEmployment History                                   

CitiFinancial Auto ▪ Irving, TX                                                                                   07/1999 C Present   

Director of Operations and Projects, Client Services Group                                      04/2003 C Present  

   Successfully completed numerous projects including:  Automated Approvals, Automated Funding Checklist, Prime Flow, Pricing Enhancements, Refund Dealer Sold GAP, and Fees at a Contract Level

   Organized facility functions including auto lease expiration activities for 155 loan production offices and 11 regional buying centers

   Established business requirements; site and floor plan approval, and communication plan development and implementation

   Managed lease renewal, relocation, and site closure

   Developed Company standards for furniture, equipment, and floor plan layout

   Coordinated site licensing and tax requirements

   Assisted Business Process Re-Engineering group; conducted statistical analysis through Six Sigma process

   Developed process maps, assisted in definition of critical X s , aided in development of Win/Loss analysis, and implemented improvement strategies

   Business Owner of all external partnerships and relationships including Dealer Track, RouteOne, Finance Express, Credit Union Direct Lending, NADA, KBB, Lexis Nexi, TALKS, Chrome, and Reynolds and Reynolds

   Boost business development by identifying organizational objectives utilizing appropriate resources, and initiating effective polices to improve work relationships; provide Information Technology (IT) solutions for Client Services Group

   Skillfully manage multiple business operations and participate in various projects to improve field operations and maximize efficiency and profits

   Maverick Use Case Development; new load originations system project leveraging the cordiant configurable platform

   Maverick Conference Room Pilots; analyze proof of concept and modify as necessary

   Maverick Process Review Board; monitor all process review board activities

   Essential member who serves as subject mater expert in eContracting; aid in testing, training materials and roll out

   Serve as eDocuments subject matter expert; establish efficient ways to reduce paper usage and improve confidentially 

   Demonstrate superior leadership qualities; successfully manage a complex and frequently changing work environment

Regional Operations Specialist, Denver Regional Office                                            12/2000 C 04/2003 

   Proficiently managed originations for the Auto One Integration Project as business owner sponsor; developed designed and implemented new front end originations systems

   Launched an internal originations audit process; evaluated compliance to policies and underwriting regulations

   Key player who conducted bi-annual performance evaluations for each Center

   Collaborated with buying centers to identify trends from the underwriting and dealership perspective; provide recommendations as necessary

   Demonstrated superior leadership skills serving as Move Coordinator; lead relocation activities involving 140 people, desktop migration, telecommunications, COB planning, excess equipment liquidation, vendor interaction, and floor plans

National Credit Trainer, Denver Regional Office                                                         07/1999 C 12/2000 

   Spearheaded development of training materials for Buyer and Advanced Buyer courses; conducted presentations at monthly workshops

   Joined Risk Department in establishing content for a nationwide Scorecard Rollout

   Active member of numerous committees; centralize collections and applications processing

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Previous Employment                                                        

Credit Manager, Monaco Finance Inc. ▪ Denver, CO                                                              1998 C 1999

Credit Buyer, Arcadia Financial, Ltd. ▪ Englewood, CO                                                         1995 C 1998

Branch Manager, Community Credit Co. ▪ Aurora, CO                                                           1993 C 1995

Branch Manager, Enterprise Rent-A-Car ▪ Milwaukee, WI                                                       1990 C 1993

Representative, Automobile Dealership Name ▪ City, CO                                                             DATES

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Volunteer Activities                                                          

Fund Raiser, Annual United Way Golf Tournament ▪ Irving, TX                                                               

Habitat for Humanity, Dallas Metro Area                                                                                               

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Education & Professional Development                       

Master s Degree in Business Administration                                                                               DATE

University of North Dakota ▪ Grand Forks, ND

 

Bachelor of Science in Business Administration Management                                                      1987

University of North Dakota ▪ Grand Forks, ND                                                                                      

Professional Selling Skills, PSS ▪ Los Angeles, CA                                                                       2000

Access, Infotec ▪ Denver, CO                                                                                                         1999

Excel, Executrain ▪ Denver, CO                                                                                                       1998

Buyer Training I & II, Arcadia Financial ▪ Denver, CO                                                                      1997

Manager Training Program, Community Credit ▪ Denver, CO                                                          1993