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Yyyyyy x. yyyyyy

                                                                                                                 xxx-xxx-xxxx or xxx-xxx-xxxx


Operations Manager / Business Development Executive

Financial Analysis ~ Marketing Methodologies ~ Operational Efficiency Practices


Performance-driven Business Professional/Manager eager to contribute expertise in driving Human Resource, Financial and Administrative operations toward actively collaborating with a dynamic organization in optimizing results.


  Organization Development  

  Cost Control/Analysis

  Organizational Efficiency

  Inventory Analysis

  Creative Out of Box Processes

  Human Resources Oversight

  Departmental Collaboration

  Project Execution & Oversight

• Problem Identification & Resolution

  Process Evaluation & Implementation

  Accounting Best Practices

  Holistic Administrative Expertise




Qualifications Profile


Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, sales and marketing methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

Ø  Contribute sharp business acumen and leadership qualities toward successfully steering broad-scope HR, Financial and Administrative operations of large scale revenue facilities to maximize bottom-line performance.

Ø  Knowledgeable in all facets of brand building to include policy development and implementation, merchandising, advertising and training.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs. 

Ø  Technology savvy in multiple applications including; MS Office Suite and QuickBooks accounting software. 


Functional Competencies


Ø  Possess dynamic strategic business development skills in effectively defining and targeting lucrative opportunities, resulting in launching new markets and expanding operations. 

Ø  Capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.

Ø  Embrace organization initiatives and mission statement.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

Ø  Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

Ø  Stay abreast of most up-to-date research and data in order to offer most viable services to client base. 

Ø  Provide staff support and mentoring whenever necessary.

Ø  Resolve issues quickly through careful data analysis including technical and functional information.

Ø  Actively collaborate with multidisciplinary teams and departmental resources to optimize training efficacy.


Key Accomplishments


Ø  Significantly reduced cost of inventories while increasing revenues to a record of over $2 million (10% growth in 2008.) (Dogwood)

Ø  Significantly reduced staff turnover in an industry with a traditional turnover rate of 40%. (Dogwood)

Ø  Reduced A/R by 50% with various educational initiatives as well as thorough invoicing and collections (Dogwood)

Ø  Improved POS collections by 400% and reduced A/R by implementing education, team work and specialized incentive plan for registration employees. (Lanier)

Ø  Established Revenue Cycle & Account Receivables Improvement Team which enabled the interaction of many departments that were not communicating and following procedural guidelines. This effectively improved operations, communication, revenue and net profits. (Lanier)

Ø  Improved charge capture (revenue) by measurements and quality improvement of lab, radiology and physical therapy registration areas. (Lanier)

Ø  Reduced A/R by 50%, expenses 15%, with marked improvement of receipts annually.  (W.G. Dermatology)

Ø  Consistently kept Account Receivables to less than 30 days (W.G. Dermatology) 


Professional Career Track


Practice Manager, Dogwood Veterinary Hospital & Laser Center                                             2008-2008

  Primary responsibilities included development and implementation of internal policies and procedures to drive product and services exposure and increases in client base as well as manage extensive multiple Veterinary Group Operations including internal personnel. 

  Lead and maintain expansion efforts into new niche markets;

  Advise consumer base on various care choices based upon specific needs;

  Maintain oversight of all financial aspects of operations to ensure long term solvency and profitability. 


Business Office Director, George H. Lanier Memorial Hospital                                                2007-2008

  Primary responsibilities included comprehensive management and oversight of all administrative aspects of 125-bed facility with revenues in excess of $90 million.

  Developed and executed several key organizational changes (32 employee department) in terms of restructuring, quality improvement of all operations, efficiency and customer service directives.

  Additionally responsible for Admissions, A/R, H/R, and Quality Improvement of the Business Office.

  Acted as Member of Lanier s Leadership, Budget, Joint Commission and TQM Team, which improved communications within all departments.


Administrator / Chief Operating Officer, West Dermatology P.C.                                          1997-2006

  Primary responsibilities included strategic development of numerous marketing programs designed to advance medical practice into one of the most successful in the West Georgia area while managing a staff of 17 employees.

  Maintained oversight of day-to-day Business operations and HR management of facility with over $5 million in revenue annually.

  Conducted Invoicing, HR, Payroll, Cost and Quality Improvement  Management initiatives as needed. 

  Managed Care, Medicare, Medicaid, Insurance and self pay processes. 


Earlier Experience


- Patient Financial Services Manager, Clark-Holder Clinic, P.A.


Academic & Specialized Training


n Associate of Science C Business, Southern Union State Community College

n Completed several Business Courses toward B.S., LaGrange College

n Past Advanced Member Status - Attended numerous seminars on Healthcare Finance, Healthcare Financial Management Association

n Past Member C Attended numerous seminars on Financial and Operational Management of Physicians Practices, Georgia Medical Group Management Association

n Past Member C Association of Dermatological Managers and Administrators 

n Certification C Gold Certificate, Georgia Quick Start


Randall Smith

xxx-xxx-xxxx /








Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles as an Operational Executive within various clinical and healthcare settings.

 I am skilled at providing expertise regarding comprehensive tasks including staff education, financial and operational analysis, hiring and retention protocols, patient support, research, and a strong background in all aspects of Business Management.  I am astute at developing streamlined processes that will increase facilities productivity and reduce the occurrence of costly errors.  I have worked as a support expert in various forms including as Chief Administrator of a large Dermatology Practice, so I understand many functional aspects of this industry from a range of levels and vantage points. 

I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from developing policies and implementing best practice models to increase productivity and efficiency.  Additionally, I am a solid operational manager and am astute at streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.


Randall Smith



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