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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ (xxx-xxx-xxxx / abc@xyz.com
organizational development & leadership / p&l / operations & retail management
personnel relations / teambuilding / cost control & labor / customer relations
revenue optimization / sales & marketing / written & verbal communication
pacesetting retail sales manager combining strategic vision, planning and leadership talents with tactical planning, implementation and execution skills. consistently successful for 15+ years in identifying and capitalizing on market opportunities to drive revenue and market share growth within retail industry. instinctively driven to build relationships and use a consultative approach to provide solution-focused, profit-driven results.
professional history
retail store manager, 08/1984 c 04/2010
rite aid, baltimore, maryland
operations management:
- directed the professional success of 45 employees and addressed deficiencies in performance; reduced downtime and lack of efficiency; trained loss prevention personnel to reduce shrinkage.
- supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
customer service:
- provided top-notch customer service by promptly meeting customers needs, and responded to customer inquiries and complaints.
- monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- instructed staff on how to handle difficult and complicated sales to maximize customer retention.
fiscal functions/p&l:
- reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction.
human resources:
- hired, trained, and evaluated personnel in sales or marketing abilities; assigned employees to specific duties and promoted or fired workers when appropriate.
merchandising & inventory:
- collaborated with district manager in an effort to maintain an orderly environment and perform merchandising duties that increased customers desire for certain items.
- enforced safety, health, and security rules; oversaw the installation of dvr cameras when necessary.
- examined merchandise to ensure that it is correctly priced/displayed and functions as advertised.
- inventoried stock and reordered when inventory dropped to a specified level.
professional development
brett aviation, dundalk, maryland
vfr pilot, 2004
frederick flight center, frederick, maryland
instrument rated pilot, 2006
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