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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
phone: (xxx-xxx-xxxx / ( xxx-xxx-xxxx
e-mail: abc@xyz.com
objective
tenacious and detail-focused sales and marketing management executive with significant background in the hotel industry eager to contribute proven talents toward supporting the employer in achieving desired results.
areas of strength
business analysis & development c diligently assess business operations to determine and optimize fiscal performance, sustainability, competitive positioning, and revenue opportunities.
sales and marketing management c outstanding background in market analysis, enhancing marketshare, penetrating and developing new territories, and strategic account development. excel in establishing rapport and nurturing long-lasting business relationships.
customer / client service c employ superior interpersonal, negotiation, and presentation skills to maximize customer satisfaction and retention. accurately conduct customer needs assessments, present optimum solutions, and demonstrate well-honed closing skills.
staff training & management c merge solid leadership and team-building talents to train, motivate, mentor and manage highly-productive personnel. significant experience in boosting team morale.
professional experience
hilton minneapolis/st. paul airport mall of american hotel, 2009 to present
group sales
crowne plaza northstar hotel, 2008 to 2009
ibt & corporate group sales
developed action plan for hilton which was voted best in 3rd quarter company-wide.
ranked 13th out of 100 hilton sales managers in 4th quarter of 2009.
solicit and develop new corporate group business accounts through direct phone sales, networking, industry events, and close partnership with sales and marketing staff.
crowne plaza minneapolis north, brooklyn center / crowne plaza north, mn, 2003 to 2008
sales & marketing manager
steered corporate group sales by resourcefully developing innovative marketing and advertising programs and materials including direct mail and internet-based strategies.
diligently conducted market/customer research to identify and establish new revenue streams; successfully captured year-on-year growth increasing revenue by up to 20%.
applied dynamic interpersonal and communication skills to cultivate and maintain strong client relationships from initial contact through service delivery.
critically analyzed business operations, examine profit and loss statements, and compile recommendations for cost savings, profit maximization, and process improvements.
demonstrated excellence in new business development by launching group meeting planners program.
continued
natascha amme keller ~ page 2 of 2
professional experience continued
radisson plaza hotel, minneapolis, mn, 2001 to 2003
sales & marketing manager
spearheaded sales, marketing, advertising and relationship-building activities with an emphasis in social and ibt market.
consistently boosted revenue by 5-10% in first year and 20%+ in second year.
played a vital role in conceptualizing and suggesting ideas for major hotel renovations.
hilton north, brooklyn center, mn, 1999 to 2000
sales and marketing manger
leveraged exceptional marketing and advertising expertise to create and execute strategies and programs spanning brochures, direct mail, web-based, and sales proposals specifically for ibt market.
conducted extensive market and customer research to identify and capitalize on emerging or existing trends.
optimized customer satisfaction and loyalty by performing thorough needs assessments and expeditiously responding to problems or questions.
effectively grew revenues by up to 20% through proficiency new business development and client relations.
marquette hotel, minneapolis, 1997 to 1999
business center manager, assistant front office manager, customer service agent
steadily advanced through a series of promotions based on exceptional performance, dedication, and work ethic.
proactively participated in hotel conference room services, writing sales proposals and contracts, and formulating marketing and advertising programs in role as business center manager.
in role as assistant front office manager, supervised and directed guest services staff and monitored customer service functions; exercised first-rate organizational skills to successfully maintain business continuity during major lobby renovations.
as customer service agent, efficiently facilitated hotel check-ins/outs and reservations, managed hotel funds, and provided impeccable guest service.
education
hospitality degree, minneapolis, mn, graduated with honors 1992
computer skills
microsoft office suite (word, excel, outlook, publisher, powerpoint), delphi, and fidelio
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