career profile

results-oriented administrative professional with 20+ years of solid healthcare experience in various medical centers. proven capacity to handle various functions necessary in leading the clerical function of a healthcare facility. dynamic communicator and persuasive speaker, able to forge meaningful associations with clients, colleagues, and management. talent to consistently meet performance objectives and quotas. demonstrated leadership and ability to develop and implement plans that successfully meet the operational objectives of an organization.

 

medical terminology / medical forms / billing / staffing / diagnostic imaging

 interpersonal relations / clerical / receptionist skills / customer service / clinical experience

career history

 

clerical representative, 12/2002 c present

john muir medical center, ca

• complete secretarial duties utilizing specific knowledge of medical terminology and hospital, clinic, or laboratory procedures including ordering tests, receiving specimens, and clarifying orders.
• collaborate with medical professionals such as doctors, nurses, phlebotomists, clinical scientists, and pathologists.
• answer multi-line telephones, and direct calls to appropriate staff and operate equipment such as voice mail messaging systems.
• utilize word processing, spreadsheet, and other software applications to prepare reports, letters, case histories and medical records.
• interview outpatients to order tests, complete documents, case histories, and forms such as intake and insurance forms.

 

diagnostic imaging, 1993 c 2002 

mt. diablo medical center/john muir medical center.

• ensured the timely and accurate ordering and scheduling of various medical exams including ct scans, x-rays, nucmed, ultrasounds and gi tests, registered patients.
• conferred with representatives from various doctors offices and radiologist to retrieve the results of previously rendered exams for the purpose of comparing previous and new results.
• filed and purged numerical film jackets and supported radiologists by setting up films.

 

medical biller & coder, 1990 c 1993

location

• prepared inpatient and outpatient billing using icd-9 and cpt coding; submitted clean claims to various insurance companies either electronically or by paper.
• answered questions from patients, clerical staff and insurance companies; identified and resolved patient billing complaints.
• performed various collection actions including contacting patients by phone, correcting and resubmitting claims to 3^rd -party payers.
• maintained strictest confidentiality; adhered to all hipaa guidelines/regulations.

additional experience

 

staffing - mt. diablo medical center

• trusted to staff a 350-bed hospital with nurses, cnas, clerks, transporters, and techs.

 

security/receptionist - mt. diablo medical center

 

 

 

 

 

<date>

 

<<first name>> <<last name>>

<<title>>

<<company>>

<<street address, suite #>>

<<city, state zip code>>

 

dear <<courtesy>> <<last name>>, 

 

it is with great confidence that i offer my 20-years of experience in client-focused, service-oriented healthcare environments toward supporting the goals of your organization.  to acquaint you with my key qualifications, i am submitting my resume for review; in advance, thank you for your time and consideration.

 

experience in healthcare administrative support is the basis for my confidence that i would be a valuable asset to your organization. i consistently represent the employer in a positive manner in interfacing with broad populations within diverse settings spanning.  complementing this, i possess dynamic strategic planning, prioritization and organization skills as well as a strong attention to detail, all crucial to maximizing productivity and meeting critical timelines while maintaining high quality standards.  additionally, i am a solutions-focused problem solver with a talent for quickly addressing and resolving issues to ensure optimal client satisfaction levels.

 

as a team member, you will find me to be a customer-focused, highly organized professional committed to supporting your success. i welcome more discussion about how my skills can help in meeting the goals and objective of your organization. until then, should you have any additional questions feel free to contact me at your convenience.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy

enclosure

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

<date>

 

<<first name>> <<last name>>

<<title>>

<<company>>

<<street address, suite #>>

<<city, state zip code>>

 

dear <<courtesy>> <<last name>>,

 

i appreciate the time and energy you contributed during my recent interview for the <<position>>. as you review my resume, i ask that you take notice of my 20+ years of experience as an administrative professional in a healthcare environment. my career history includes experience in:

 

medical terminology / medical forms / billing / staffing / diagnostic imaging

 interpersonal relations / clerical skills / customer service / clinical experience

 

i look forward to your call and further processing of my resume/application. thank you in advance.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy