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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 ▪ (xxx-xxx-xxxx ▪ abc@xyz.com
Project Manager
Well-rounded and energetic professional with 13+ years experience seeks new
challenge and opportunity to apply consummate skills in Project Management.
♦ Key areas of Expertise ♦
Project Management
Project Improvement
Process Improvement
Software Engineering
Web Design
Data Analysis
Data Management
System Administration
Strategic Planning
Customer Support
Personnel Management
Leadership and Training
yyyyyy x. yyyyyy
Professional Profile
Escalate business development through innovative initiatives that increase productivity and revenue growth; automate manual processes, and develop global and web-enabled solutions
Versatile professional with diverse experience; direct external developers and vendors, manage all web related projects including analysis and development, system administration and software engineering
Organized and detail-oriented with expertise in project strategy and documentation; lead and manage multiple projects from design to release
Communicate technical and complex information easily and concisely; fluent in English, and Brazilian Portuguese; experience directing multi-cultural teams
Demonstrate diagnostic and collaborative problem-solving skills; exhibit proficiency in translating individual needs into responsive, concrete solutions
yyyyyy x. yyyyyyEmployment History
Project Manager 2007 C 2009
Vmware, Inc. ▪ Palo Alto, CA
Developed web pages and managed web related projects; analyzed and recommended processes and technologies for publishing
Directed external developers and vendors; implemented projects
Led projects to completion; coordinated with business units gathering requirements and architecture
Analyzed and reported usage data utilizing Omniture
Sun Microsystems, Inc. ▪ Menlo Park, CA 1996 C 2007
Operations Manager 2006 C 2007
Implemented a cross-functional team to assist in managing processes and drive efficiency; organized, documented, and directed project plans
Designed web page layout and online content; user interface graphics, icons, color schemes, and content and infrastructure for new web-hosted offerings
Developed and maintained programming for web pages and applications
Conducted web usability testing; ensured server and site technical performance
Created, accessed and communicated website standards, processes, usage, and security polices
Delivered metrics utilizing web based analytics and report generation tools
Marketing Program Manager 2005 C 2006
Defined, documented and implemented enhancements to various developer support offerings; Forums, Knowledge Base, Bug Database, and Search
Created a strong online presence for Sun Developer Network (SDN); represented business needs for the program in various company-wide initiatives
Assisted in defining the vision and strategy of the SDN program; Information Technology and backend infrastructure support requirements
Coordinated program office requirements; negotiated the implementation roadmap and acted as business owner on the implementation team
Technologist 2004 C 2005
Developed and directed proof of concept and prototypes (storyboards)
Translated business requirements and strategy into conceptual designs
Established industry best practices and technology solutions
Created communication plans and provided consolidated news to the greater organization
Designed internal web applications in support of the Sales and Service organization
Program Manager 2001 C 2004
Increased revenue by $1.1M; delivered three releases of an online customer service delivery program and supporting applications
Increased revenue more than $500,000 by developing online productivity tools to track sales leads and improve processes and efficiency; managed portfolio of up to six projects and 15 team members
Designed and implemented web-enabled solutions to automate manual data entry process and ease data tracking, storage and auditing
Automated report generation and delivery function; enabled management to customize reports
Served as Business and IT Analyst; recommended projects, analyzed potential customer applications, determined customer interest, ROI timeframe, and technical requirements
Determined approval of project deliverables; selected projects for deployment and maintained web
Managed multi-cultural Asia Pacific team; drove adoption of online eBusiness customer support strategies, created project plans, maintained schedules, mitigated risks, and reported to management
Trained business and IT communities; new service offerings, and potentially motivated regions
Defined and prioritized business requirements and functional specifications to promote and support new service offerings; utilized cross-organizational and cross-functional marketing strategies
System Administrator 1999 C 2001
Maintained Customer Care Center software applications; tested and verified tools prior to release,
Provided administrative support to mission critical servers, and data center
Software Enginer 1996 C 1999
Assisted in development of tools and tool enhancements to support the Customer Care Center; participated in improving group productivity and quality
Served as Solaris System Administrator; performed development tasks including coding, debugging, implementation, and user training
yyyyyy x. yyyyyy
Additional Employment
Program Manager, Microsoft, Inc. ▪ Mountain View, CA 07/2006 C 10/2006
Developed and implemented Windows Live Hotmail services
yyyyyy x. yyyyyy
Honors and Awards
Sun Microsystems Asia Pacific STARS 2002
Sun Microsystems Employee of the Month 1998
Sun Microsystems Best of the B.E.S.T. DATE
yyyyyy x. yyyyyy
Technical Skills
Proficient in Microsoft Windows 9x/NT/2000/XP/Vista; Microsoft Office Suite, and Microsoft Project
GUI, C/C++, and Java, Omniture, Web, Six Sigma, Agile Scrum
Please provide any additional information
yyyyyy x. yyyyyy
Education & Professional Development
Master of Science, University of Phoenix ▪ San Jose, CA 2000
Major in Computer Information Systems
Bachelor of Arts, University of Phoenix ▪ Santa Cruz, CA 1997
Major in Economics
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 ▪ (xxx-xxx-xxxx ▪ abc@xyz.com
[Date]
[Attention Line]
[Organization s Name]
[Address Line 1]
[Address Line 2]
Dear [Insert Name]:
This letter and the enclosed r sum are an expression of my interest in seeking a rewarding position as Project Manager within your organization. I bring 13+ years of valuable experience which makes me an excellent match for your advertised position.
You will gain a dedicated and motivated individual who can communicate well with all levels of the organization. I am able to motivate and inspire others to achieve common goals and create innovative solutions to complex problems. Expertise in project management, web development, system administration, software engineering, and personnel management are some of my strengths.
I would appreciate the opportunity to meet with you to discuss how my skills and background might fit in with [Organization Name s] current and future needs. Please do not hesitate to contact me for further information or to arrange an interview that best suits your schedule. Thank you for your time and consideration.
Sincerely,
Gian Wong
Enclosure
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