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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phonexxx-xxx-xxxx xxx-xxx-xxxx




highly organized, focused, and quality-driven retail management professional eager to contribute exceptional operations leadership, customer service, and personnel management talents toward supporting a company in optimizing revenue performance.

key qualifications


         excels in recruiting, training, motivating, evaluating, counseling and managing top-performing employees; proven abilities in delivering training via both classroom and on-the-job environments.

         reputation for solid prioritization, communication, negotiating, interpersonal, and presentation skills.

         highly versatile and adept in coordinating sales promotions, orchestrating marketing events, strengthening customer relations, improving cost savings, and controlling inventory through ordering, rotation, and display.

         diligently complies with established budget parameters to minimize operating costs, accurately balances accounts, and prepares detailed sales and revenue reports.

         possesses well-honed multi-tasking abilities; efficiently balances competing priorities.

professional experience


menards s, 2006 to 2008

assistant manager

         applied dynamic leadership talents to direct daily business operations with accountability for profit and loss management, policy and procedure development, customer satisfaction, and inventory control.

         recruited, hired, trained, and managed 50+ employees; consistently emphasized team cohesiveness to optimize productivity and sales performance.

         leveraged exceptional planning and organizational strengths to devise staff work schedules.

         exercised superior negotiating and problem solving skills in responding to customer complaints.

         frequently calculated, analyzed and monitored satisfaction ratings and survey findings.

         oversaw inventory deliveries and ensure accuracy while maintaining exemplary vendor relationships.


taco bell / long john silver, 2005 to 2006

customer service

         spearheaded efficient restaurant operations through meticulous and attentive customer service, adherence to company policies and procedures, and compliance with osha criteria and security regulations.

         demonstrated an effective hands-on management style in developing, coaching and motivating employees.

         actively supported profit maximization strategies through customer satisfaction, food quality control, implementation of corporate and local marketing plans and campaigns, and fast, accurate service.

         controlled costs through proficiency in inventory management, labor management, and frequent examination of financial reports.

         played a key role in recruiting, interviewing and hiring team members, and exhibited excellent decision-making skills in completing performance evaluations and implementing necessary disciplinary action.

         administered preventative maintenance program for equipment, facility, and grounds.


earlier experience:


customer service officer, 1999 to 2005 regency inn and elegant farmer

assistant manager, 1996 to 1999 denny s restaurant, mef enterprises and orchard ridge country club



associate s degree in travel & hospitality management, international business college

inventory & reservation software training, menard s

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