Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

Driven IT Professional seeking a challenging position in where expertise in technical support, computer information systems, and strong communication skills will prove instrumental to company success.

A results-oriented IT Professional with experience in the software configuration and implementation, technical equipment maintenance, and client services. In-depth expertise in the implementation, analysis, optimization, troubleshooting, and documentation of technical systems. Strong hands on knowledge of hardware installation and troubleshooting. Adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques. Apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment. Proven ability to lead and motivate team members to ensure success. Track record for diagnosing complex problems and consistently delivering effective solutions.

Service Technician The Shoe Box                                                                                    2005 CPresent

• Sharp business acumen and experience in maintaining/servicing computers and network related equipment including servers, switches, routers, modems, patch panels, and firewalls.
• Successfully collaborate in the design, configuration, and deployment of DVR Camera Systems.
• Effectively install, administer, and maintain windows-based servers and workstations, from 2003 and XP to 2000, NT and Windows 98.
• Cost-effectively manage purchasing of POS Equipments, Severs, PC s, routers and facilitated productive vendor relationships to achieve competitive pricing and boost bottom-line profitability.
• Capably supervise POS usage, including uploading photos into POS, balancing inventory via Back Office in POS, and merchandise distribution reports via Back Office in POS.
• Consistently ensure delivery of quality customer service vital to sustaining and growing clientele base.
• Responsible for providing phone, onsite, and remote support for 10 locations and corporate offices.

Technical Support Doshi Diagnostics                                                                                  2003 C2005

• Successfully assisted in the implementation of firewalls, monitoring, and end-user workstation restriction.
• Efficiently serviced and maintained computers and technical equipment; provide technical support for digital imaging scanning, proprietary software, and medical record back up.

New Concept Business School Flushing, NY                                                                      2003 C2004

Courses of studies in computer hardware and networking

A+ and Network + Certifications