Dedicated Logical Security Specialist eager to contribute exceptional technical,

analytical, and customer service expertise toward supporting a dynamic company in

meeting security goals and objectives.

 

 

• Highly experienced in analyzing and swiftly resolving logical security access challenges.
• Adept at supporting global, diversified and client-based security environments. 
• Significant capabilities in access control and auditing, determining and authorizing access rights, generating violation and security activity reports, and maintaining meticulous activity logs.
• Outstanding blend of skills in technical documentation, training and team-building.

• Consistently exceeded SLA (Service Level Agreement) goals during tenure with EDS/HP.
• Proven capabilities in scrutinizing, diagnosing and rectifying complex technical/security errors and issues.
• ITIL Certified.
• Highly dependable, function well under pressure, and employ well-developed prioritization skills toward consistently meeting or exceeding employer and client expectations.
• Extremely versatile; easily master new roles, responsibilities, technologies and environments.

 

 

EDS / HP, Plano, Texas , 2003 to Present

Logical Security Analyst  

         Administer logical security through identity and access management for Windows, Lotus Notes, Exchange and Active Directory.

         Serve as Team Lead in efforts to support several major clients, efficiently delegating tasks to team members and ensuring consistent adherence to SLAs.

         Diligently monitor work queues to ensure clients issues are promptly addressed.

         Update upper management regularly on existing or emerging issues and collaboratively devise corrective action plans to maximize client satisfaction and loyalty.

         Generate and provide comprehensive monthly reports detailing projects, number of cases processed, and SLAs.

         Partner with team members to prepare and ensure up-to-date process documentation in regards to platforms.

 

Continued

 

 

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Professional Experience Continued

 

         Set up Blackberry accounts on servers and participated in migration of users Blackberry accounts to different server. 

         Demonstrate exemplary communication skills in providing remote customer support for access issues on several platforms.

         Support audits to verify IDs and facilitate efforts to remove outdated IDs.

         Strategically tailor logical security environment to meet stringent client identity and access management requirements.

         Consistently achieve and/or surpass productivity and response time targets.

         Provide on-call 24/7 support for access-related issues.

         Play active role in planning implementation of new servers for support and access functions. 

 

EDS, Plano, Texas, 1998 to 2003

Information Security Analyst

• Applied exceptional troubleshooting and supervisory talents toward serving as Team Lead for Change/Add/Move support (CAMS) encompassing creation and maintenance of user IDs and access to resources within Windows, Active Directory, and Lotus Notes. 
• Leveraged email and external request system to respond to/resolve broad-scope customer issues and problems.
• Functioned as Implementation Lead for new clients, navigating seamless transition from existing platform to new platform.
• Scrutinized and processed access requests for clients regarding Lotus Notes, Windows NT, Novell, Active Directory, and Exchange. 
• Employed solid technical expertise to create IDs, groups, distribution lists, public folders and home folders, etc., ensure users permissions were set correctly, and assist end users with access problems.
• Prepared process documentation for support and to share with end users in accessing Group Mail files.  
• Demonstrated strong leadership attributes in training, mentoring and guiding new team members in request management and problem resolution.

 

 

Microsoft Exchange                       Lotus Notes                       Windows O/S                   Microsoft Word

Peregrine Service Center             Microsoft Excel               Microsoft Outlook          Active Directory