career objective                              

results-driven information technology and human resources expert eager to contribute superior communication, problem-solving, and technical skills toward supporting the employer in optimizing operational performance

profile                                                

ø  offer 20 years of progressive experience in information technology and support, with expertise in operational management and staff development

ø  ability to assess and respond to client-specific needs; create, execute, troubleshoot, and document complex technological solutions and processes

ø  demonstrated record of building and leading top-performing, fully integrated teams for both international and local projects

ø  dynamic communication presentation, negotiation, and relationship management skills

ø  consistently achieve critical deadlines while maintaining high quality standards

ø  fluent in italian and english; proficient in spanish

 

~ technical skills ~

software:                      300works, broadvision, remedy ars, hp openview, ca tng, oracle portal, rational clearcase, rational clearquest, requiste pro

servers:                        apache, tomcat, ibm websphere, bea weblogic
databases:                    oracle, sql server
operating systems:       hp unix, linux
languages:                   java, c++
networking:                   cisco router, netscreen, checkpoint fw1

security:                       pki, hp & ca sso, rsa token

professional experience                

support manager/expediter (contract consultant), st microelectronics                                                2000 c 2008

• successfully led multi-national, interdisciplinary team of technological experts in major automization project for the high-profile crolles2 factory
• oversaw the transition from 200mm to 300mm wafer fabrication; collaborated on approximately 20 factory applications developed by hp; ensured consistent compliance with itil guidelines
• managed 24/7 support team and client interactions to meet and exceed all goals; mediated all internal and partnership escalations

 

human resources/training/operations manager (contract consultant), hp italia                                  2004 c 2006

• recruited, trained, and managed a diverse team of semiconductor experts and consultants for the first 300mm technology factory for st in europe, m6
• implemented and customized rational tools for software development and doc versioning

 

qarana solutions/emergent                                                                                                                   2000 c 2004

delivery manager, project and services management group c emergent (2002 c 2004)

• in recognition of superior performance, steadily progressed within this spain-based information and communication technologies company to achieve executive position entrusted with operational management within the banking and insurance markets
• effectively handled definitions, project management, and security portfolio related to the development of an innovative, java-based banking system, 4bs

human resources & it manager c gran via internet (2000 c 2004)

• actively built the italian branch hr department from the ground up; responsible for hiring, training, and managing staff
• defined and developed local it infrastructure

 

 

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people development manager, hewlett packard consulting                                                                   1999 c 2000

• created and executed training program to smoothly transition tech people to consultants in italy, spain, and portugal; developed awareness & emotional intelligence human resources methodology based on psychological theory
• conducted consulting skills workshops for hp internal in holland, france, singapore, and south africa

 

senior project manager/project manager, hewlett packard                                                                   1995 c 1999

• oversaw internet security, electronic payment (visa set), network and system management, configuration and service management projects in telecom, banking, and retail industries
• additionally managed enterprise desktop management system (edms) and information technology service management (itsm) projects
• cited for outstanding performance with hp top achievers award (1998 c 1999)

 

it architect & project manager, at&t (ncr)                                                                                         1988 c 1995

• managed internetworking, help desk, customer care, and e-mail projects

education                                           

electronic engineering degree; score 95/100, politecnico di milano                                                                   1987

 

~ professional development~

itil service management certification

international project management association (ipma) certification

six thinking hats (edward de bono)

consulting skills workshop (aa vv)

spiral dynamics approach (don beck)