Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

E-mail:  abc@xyz.com

Country of Citizenship: United States

Veterans Preference: 0 points

SSN: xxx-xx-xxxx

 

Vacancy Announcement:           

 

Core Competencies

 

Forecasting; Planning; Management; Customer Service; Administrative Support; Team Building; Training and Development; Scheduling; Strategic Planning; Creative Problemsolving; Collaborative Teamwork; Leadership; Client Relations; Customer Service; Business Development; Performance Evaluation; Management Reporting; Decision Making; Communications; Microsoft Excel; Microsoft Word; WordPerfect; Lotus;  Microsoft Outlook;  Netscape;  Reflections; Atlantic; HP 995 Orders; AS 400; Macs; Siebel;  SAP;  IBMS;  fluent in Italian and conversational in Spanish.

 

Work Experience

 

Customer Service Representative, 2000 C Present

Kohl s

Address, Port Chester, NY ZIP

Supervisor Name; Number

Salary: $00,000.00/year

Hours worked per week: 00

May Be Contacted: Yes

 

Reconcile cash registers and verified figures consistently to maintain revenue optimization. Engaged in personnel relations including assessing candidates applications, interview scheduling, completing interviews, employee orientation and on-boarding for newly hired employees. Confer with customers/vendors by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.

 

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Refer unresolved customer grievances to designated departments for further investigation. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.

 

Logistics Coordinator, 2009

Itochu Chemicals America, Inc.

Address, White Plains, NY ZIP

Supervisor Name; Number

Salary: $00,000.00/year

Hours worked per week: 00

May Be Contacted: Yes

 

Planned, directed, or coordinated purchasing, distribution, forecasting, customer service, or logistic planning services. Managed logistics personnel and logistics systems and directed daily operations between Japan and trucking companies. Analyzed all aspects of logistics to determine the most cost-effective and efficient means of transporting products or supplies. Directed inbound and outbound logistics operations, such as transportation, safety performance, and logistics quality management.

 

Implemented material flow management systems to meet production requirements. Analyzed the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes and mixes, and carriers. Adhered to policies and procedures for logistics activities including processing all transfers, claims, credits, and invoices and for use in evaluating billing and invoicing discrepancies.

 

CCM Supply Chain Coordinator, 2008

HeinekenUSA

Address, White Plains, NY ZIP

Supervisor Name; Number

Salary: $00,000.00/year

Hours worked per week: 00

May Be Contacted: Yes

 

Examined existing procedures and opportunities for streamlining activities to meet product distribution needs between Mexican brewery, customs/border and US carriers.  Directed the movement, storage, and processing of inventory that crossed the US border. Designed and implemented supply chains that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies. Developed procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, production, and quality assurance.

 

Managed activities related to strategic or tactical purchasing, material requirements planning, inventory control, shipping, or receiving. Analyzed inventories to determine how to increase inventory turns, reduce waste, or optimize customer service. Conferred with supply chain planners to forecast demand or create supply plans that ensure availability of products. Defined performance metrics for measurement, comparison, or evaluation of supply chain factors such as product cost and quality.

 

Inventory Planner, 2007

The Wine Enthusiast

Address, Elmsford, NY ZIP

Supervisor Name; Number

Salary: $00,000.00/year

Hours worked per week: 00

May Be Contacted: Yes

 

Reviewed and distributed production, work, and shipment schedules; conferring with department supervisors to determine progress of work and completion dates; and compiled purchase orders and reports on progress of work, inventory levels, costs, and defective merchandise.

 

Senior Inventory Planner, 1996 C 2006

Bedford Fair Apparel

Address, Greenwich, CT ZIP
Supervisor Name; Number

Salary: $00,000.00/year

Hours worked per week: 00

May Be Contacted: Yes

 

Successfully generated $21.5MM of the $110MM in annual sales revenue. Selected by management to train new team members on the AS400. Controlled merchandise levels and tracked fill rate, backorders and excess goals. Generated pre-season forecasts and budgets and re-forecasted fluctuations in current items based on actual sales and business trends.

 

Collaborated with  IP Management and Merchandising concerning shipping issues and consistently met with Marketing, Merchandising, Quality Assurance and Catalog Production departments for catalog and item development. Managed order status and remedied prospective and actual backorder concerns.  Built vendor relations by tracking vendor-based and category-based lines, including negotiating pricing, minimums and shipping dates with vendors.

 

Administrative Assistant, 1996 C 1999

Bedford Fair Apparel

Address, Greenwich, CT ZIP

Supervisor Name; Number

Salary: $00,000.00/year

Hours worked per week: 00

May Be Contacted: Yes

 

Provided high-level administrative support to Vice President, Administrative Buyers, and Managers by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence. Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

 

Proof-read all catalogs before being published and edited articles for monthly catalog. Conducted research, compile data, and prepared papers for consideration and presentation by executives, committees and boards of directors. Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution. Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

Opened, sorted, and distributed incoming correspondence, including faxes and email.

 

Office Assistant, 1990 C 1994

Bernard C. Harris Publishing Co.

Address, White Plains, NY ZIP

Supervisor Name; Number

Salary: $00,000.00/year

Hours worked per week: 00

May Be Contacted: Yes

Maintained translation codes and validated tables.

 

Performed duties of a clerical nature, requiring limited knowledge of office management systems and procedures including, typing or word processing, tracking clients and alumni, office machine operation, and filing.  Updated translation codes and validated tables and proofread prints prior to publication.

 

Department Manager, 1988 C 1990

Caldor

Address, Port Chester, NY ZIP

Supervisor Name; Number

Salary: $00,000.00/year

Hours worked per week: 00

May Be Contacted: Yes

 

Directly supervised sales workers in a retail environment. Handled duties including management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

 

Education

 

High School:

 

Name High School

City, State

 

College/University:

 

Berkley College, White Plains, NY

Intensive Secretarial Program

00 Credits / 0.00 GPA