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yyyyyy x. yyyyyy                                                                    

 0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com 

career objective                                           

proficient it/ senior network administrator eager to contribute technical expertise, strong project management and user support skills, and bilingual spanish/english fluency toward actively supporting an organization in maximizing performance

key achievements                                          

         restructured potamkin infrastructure and upgraded servers to improve performance;  introduced terminal servers resulting in 50% reduction in client hardware costs

         pioneered customer service improvements for potamkin by introducing crm software to manage client contact

         steadily progressed within interamericana transport to attain ultimate position responsible for providing comprehensive network support; managed three citrix xp servers and five windows 2003 servers, responded to more than 20 tickets daily, and provided end-user software training

         served as point person for more than 40 south america-based dealers affiliated with interamericana; configured and supported watchguard fireboxes, neoware ica, and rdp connections

         strategically developed ms access application for interamericana to boost efficiencies in maintaining critical software and hardware inventory and licenses

         actively supported multiple companies in maximizing bottom-line profits by effectively negotiating vendor contracts to achieve competitive pricing and terms on systems equipment, services, and outsourced projects

education                                                          

nova southeastern university, davie, fl                                                                                                                        2008

master of science in management information systems

 

american intercontinental university, fort lauderdale, fl                                                                                     2003

bachelor of science in information technology

profile                                                              

ø  experienced information technology professional, with expertise in network administration, systems administration, and information assurance

ø  efficiently assess and respond to client-specific needs; escalate tickets and create, execute, troubleshoot, and document complex technological solutions and processes

ø  successfully install, configure, maintain, and upgrade equipment, software, and network settings; execute administrative functions including virus prevention, detection, and removal; performance monitoring and enhancement; data migration; perform data backups, archive files, and recover critical data; ensure accurate logging and tracking

ø  ensure enterprise-wide internet security through implementing firewalls, content filtering, website blocking, anti-virus programs, and monitoring

ø  oversee corporate email systems, establish back-up  solutions, and create and manage asset control systems

ø  expertly support hundreds of clients by providing quality and timely support concerning hardware and software needs

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  proactive team player equally effective in independent and collaborative environments

~ technical proficiencies ~

operating systems:       ms-dos; windows 3.x, 9x, me, 2000, xp, wince

networking:                   windows 2000 server; citrix xp; vnc;  as/400; isa server and gfi webmonitor; terminal services; dns; dhcp; tcp/ip; asp; capio neoware; neolinux; scsi; raid; vb.net; watchguard firewalls; thin print

e-mail systems:                        lotus notes; microsoft outlook 97-2007, outlook express; workgroup mail

mobile devices:                         backberry; palm; windows mobile

antivirus / antispam:      symantech; mcafee; trend micro; avg pro; messagelabs; mailtrust; interscan

tools:                           ms office (word, excel, powerpoint, access); lotus notes; adobe writer; highergear

professional experience                            

potamkin auto mall                                                                                                                                                       2006 c present

it director                                                                      

 

seitlin                                                                                                                                                                           2005 c 2006

network administrator                                                                                  

 

interamericana transport industries                                                                                                                                 2001 c 2005

-network administrator (2003 c 2005)

-driver / messenger (2001 c 2003)

-material processor (2001)           

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