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career objective
proficient it/ senior network administrator eager to contribute technical expertise, strong project management and user support skills, and bilingual spanish/english fluency toward actively supporting an organization in maximizing performance
key achievements
restructured potamkin infrastructure and upgraded servers to improve performance; introduced terminal servers resulting in 50% reduction in client hardware costs
pioneered customer service improvements for potamkin by introducing crm software to manage client contact
steadily progressed within interamericana transport to attain ultimate position responsible for providing comprehensive network support; managed three citrix xp servers and five windows 2003 servers, responded to more than 20 tickets daily, and provided end-user software training
served as point person for more than 40 south america-based dealers affiliated with interamericana; configured and supported watchguard fireboxes, neoware ica, and rdp connections
strategically developed ms access application for interamericana to boost efficiencies in maintaining critical software and hardware inventory and licenses
actively supported multiple companies in maximizing bottom-line profits by effectively negotiating vendor contracts to achieve competitive pricing and terms on systems equipment, services, and outsourced projects
education
nova southeastern university, davie, fl 2008
master of science in management information systems
american intercontinental university, fort lauderdale, fl 2003
bachelor of science in information technology
profile
ø experienced information technology professional, with expertise in network administration, systems administration, and information assurance
ø efficiently assess and respond to client-specific needs; escalate tickets and create, execute, troubleshoot, and document complex technological solutions and processes
ø successfully install, configure, maintain, and upgrade equipment, software, and network settings; execute administrative functions including virus prevention, detection, and removal; performance monitoring and enhancement; data migration; perform data backups, archive files, and recover critical data; ensure accurate logging and tracking
ø ensure enterprise-wide internet security through implementing firewalls, content filtering, website blocking, anti-virus programs, and monitoring
ø oversee corporate email systems, establish back-up solutions, and create and manage asset control systems
ø expertly support hundreds of clients by providing quality and timely support concerning hardware and software needs
ø dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards
ø proactive team player equally effective in independent and collaborative environments
~ technical proficiencies ~
operating systems: ms-dos; windows 3.x, 9x, me, 2000, xp, wince
networking: windows 2000 server; citrix xp; vnc; as/400; isa server and gfi webmonitor; terminal services; dns; dhcp; tcp/ip; asp; capio neoware; neolinux; scsi; raid; vb.net; watchguard firewalls; thin print
e-mail systems: lotus notes; microsoft outlook 97-2007, outlook express; workgroup mail
mobile devices: backberry; palm; windows mobile
antivirus / antispam: symantech; mcafee; trend micro; avg pro; messagelabs; mailtrust; interscan
tools: ms office (word, excel, powerpoint, access); lotus notes; adobe writer; highergear
professional experience
potamkin auto mall 2006 c present
it director
seitlin 2005 c 2006
network administrator
interamericana transport industries 2001 c 2005
-network administrator (2003 c 2005)
-driver / messenger (2001 c 2003)
-material processor (2001)
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