career objective

results-focused customer service specialist eager to apply broad skills in financial services, business development and operations support toward actively supporting the employer as a driven and productive team member

profile

ø  offer numerous years of experience in the financial services and grocery food industries, with expertise in creating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  depth of knowledge regarding collections, charge-offs / liquidated loans, document review, and regulatory compliance

ø  strong attention to detail and demonstrated ability to perform multiple concurrent duties in deadline-driven settings

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  motivated team player equally effective in independent and collaborative environments

professional experience

wps, herndon, va                                                                                                                      2005 c present

contractor

• perform a broad scope of functions for small business accounts, including reviewing liquidated loans to ensure accuracy and completeness of all necessary documentation prior to submission for legal review
• inspect paperwork to make sure banks have completed all required activities related to liquidation of personal property, assets, and real estate to recoup monies owned to government agencies and financial institutions

douglas michaels lp, springfield, va                                                                                              1998 c 2002  

mortgage banking / sales consultant

• supported mortgage companies and their respective clients by providing assistance with varied programs, mortgage insurance, and payment plans

bank of america, insert city, va                                                                                                      1989 c 1994
account specialist

• provided excellent customer service and accepted auto and home loan payments in person and by phone
• successfully collected on past due auto loans and maintained accounts for multiple auto dealers
• assisted clients with changing titles to other states during relocations

 

~ additional experience ~

safeway food stores, alexandria, va                                                                                          1985 c present

cashier / produce clerk

• deliver exceptional customer service and assist with issue resolution
• ensure timely and sanitary restocking of produce, examine items for quality prior and during display, and assist with ordering

education

northern virginia community college, alexandria, va                                                                        1990 c 1996

studies in business management 
 
american institute of banking/aba, washington, dc                                                                         1991 c 1993
studies in commercial lending