An accomplished and diverse administrative, operational and Business Development Executive

Operations Director / Business Process Improvement Strategist / Sales & Marketing Professional

 

 

 

  Managed $2.8M budget and increased community occupancy from 68% to 86% in 10 months.

  Increased revenue by $120K and improved NOI (Net Operating Income) by 4%.

  Increased overall Resident Satisfaction by 8% points from 92% to 100%.

  Received two accolades for most improved Resident Satisfaction and most improvement in Associate Turnover from 113% to 13% annually.

  Received 100% Associate Satisfaction Score on overall Executive Director Satisfaction via External Survey.

  Maintained Average Daily Occupancy (ADO)of 88% in an Independent Living community during economic downturn which represented 4-6% increase over local competitors while at the same time recovering $800 per unit increase vs. competition.

  Designed proposal that brought in $1M that paid for state-of-the-art athletic field in addition to designing and implementing a recruitment strategy that improved enrollment by 400% and increased revenues by $2.8M.

  Formulated marketing report for buyers that increased distribution of products by 250% while increasing annual sales of $150K.

  Awarded Sales Merchandiser of the Year.

 

- Bachelor of Science Administration/Marketing (Minor Economics), San Jose State University

- License Residential Care for the Elderly (RCFE)

 

         Strong analytical background with the ability to work independently on multiple projects with specialized experience in project oversight, information management, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

         Effective at building new business, establishing strong relationships with external business partners and securing customer loyalty high within the organization.

         Possess strong organizational and analytical skills and highly adaptable in quickly changing business environments.

         Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

         Knowledgeable in numerous facets of management with a focus on high yield results with as minimal risk as possible.

         Manage key accounts, with high level of accuracy and integrity as well as monitor account activity to ensure regulatory compliance and loss mitigation.

         Manage business facets including high level analyses related to departmental budgets and financial analyses.

         Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

         Capable of in-depth research and data analysis with the purpose of improving customer edification and comprehension of different products and services.

         Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.

         Technology savvy and proficient in numerous software applications and platforms.

 

 

Executive Director

 

Executive Director

 

Marketing Director / Vice Principal / Coach / Teacher

 

Area Sales Manager

 

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy

 

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review. Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles in Operations Oversight, Business Development, Sales and Marketing, and Customer Service. My primary focus involves working directly with personnel and customers and conducting thorough needs analyses in order to develop ongoing supportive plans. I am now actively seeking a new application for my specialized background.

I am skilled at numerous training and development processes including process evaluation, financial analysis and feasibility planning, project adherence, human capital support and continuous follow up to ensure viability of services. Additionally, I have experience in management, strategic planning, client support, implementing efficiency best practices, and various operational and functions.

I am an exceptionally hard worker and consider myself a strong team player. My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team. I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement. I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. Please contact me sooner if you wish to talk before then. I look forward to speaking with you.

Sincerely,

Yyyyyy x. yyyyyy