yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
versatile professional offering dynamic skills in management, operations, vendor relations, technical, customer service and inventory control eager to contribute to the success of a progressive organization.
ø over 12 years of successful operations and management background.
ø extensive professional education and training.
ø solid experience in all phases of operations and personnel supervision.
ø record of progression to assignments of increasing authority and responsibility.
ø adept in recruitment, training and oversight of employee teams.
ø facilitate promotional planning and execution.
ø skilled in coordinating with multiple customers and personnel.
ø provide in-depth, accurate troubleshooting.
ø excellent capacity in prioritization, problem solving and effectiveness in fast-paced situations.
ø well-organized multi-tasker with exceptional interpersonal skills.
ø deliver outstanding administrative support on a consistent basis.
ø community volunteer involvement.
wawa, inc., virginia beach, va 2003 - 2010
recruited, trained, coached and supervised 22 customer service associates and four managers.
produced pleasant shopping experience for customers.
managed company protocols and operations.
analyzed trends to produce action plans, planned store schedules and coordinated assignments.
met/exceeded p&l projections on a consistent basis.
identified and successfully resolved all customer issues.
c&l retail solutions, bensalem, pa 2000 - 2003
field service engineer
installed cash registers and peripheral equipment.
trained store personnel in operation and troubleshooting.
provided 24/7 technical support and traveled over 500 miles per day.
maintained systems with annual troubleshooting/maintenance and controlled inventory.
recipient of field service engineer awards in 2002 and 2003.
managed in-house repairs and tracked shipments to and from vendors.
malloy s cash register company, houston, tx 1998 - 2000
installed registers and associated equipment, trained store personnel and provided technical support.
performed annual preventive maintenance and phone software support.
human resources boot camp, avalon, nj, 2009
loss prevention workshop, richmond, va, 2008
business basics, wawa, pa, 2004
weidner university, chester, pa
servsafe certification, 2008
naval training center, great lakes, il
naval electronics technical course, 1997
top of class graduate
delaware county community college
liberal arts course, 1995
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