yyyyyy x. yyyyyy

(xxx-xxx-xxxx h • ( xxx-xxx-xxxx  c • abc@xyz.com

 

 

profile of qualifications

 

enthusiastic customer service specialist eager to contribute proven operations, administrative, and hr support talents, as well as strong business communications, sales / marketing, and accounting experience, toward maximizing an employer s success.  top-performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and client satisfaction.  excellent communicator who can plan, delegate, and complete multiple assignments within deadline-driven environments.  ambitious self-starter who demonstrates superior attention-to-detail and sharp problem-solving skills.

 

key areas of expertise

 

administrative support                                    strategic analysis                     customer service                      accounting processes

training / development                                   sales / marketing                       data management                      start-up operations

invoicing / reports generation                        team building                            cost negotiations                       business / vendor relations

 

professional synopsis

 

 

         utilized broad scope of industry and professional services knowledge to perform diverse administrative and accounting functions for a home-based direct mail marketing business distributed among 7 high-volume local markets.

         generated new sales opportunities for continued marketplace dominance by developing a recordkeeping system for all revenue tracking which ensured ad inclusion in appropriate monthly publications, as well as reviewing and approving ad copy for print.

         drove bottom-line growth by sustaining key sales / marketing initiatives and building valuable relationships with clientele.

 

 

         applied dynamic leadership talents toward directing 2 franchised locations of a women s 30-minute fitness facility to include recruiting, training, and managing a top-performing staff and creating targeted marketing strategies to optimize center profits.

         strategically steered business development efforts by cost-effectively negotiating retail lease spaces, establishing s-corporation status, acquiring all licensure / operating permits, and creating interior layout / building designs for architect / contractor approval.

         built strong local and national vendor relationships for all banking, supplies, and business operating equipment needs.

         played a vital role in supporting multi-location new franchise opening events.

 

 

         maximized educational processes by providing division management with consolidated data to include facilitating forecasting for required weekly revenue reporting, managing monthly reports generation, and disseminating information to executive staff.

         directed comprehensive client invoicing activities pertaining to end user education s north american division, along with managing all division subcontractor time / expense invoicing to ensure costs were within project-approved guidelines.

         interfaced among directors and regional management teams to continually evaluate business processes for increased efficiency, as well as proactively monitoring all projects for compliance with time / expenses, policy adherence, and reporting efforts.

         contributed superior administrative abilities toward managing office and hr functions for primary and 2 satellite locations to include developing key vendor relationships and coordinating supplies ordering for seamless business operations.

         expertly performed accounts payable / receivable, along with reconciling and balancing accounts, compiling statistical reports, and communicating with clients to promptly respond to inquiries and effectively resolve collection issues.

         supported hr recruitment efforts by conducting screening / initial interviews, organizing new hire orientations, maintaining confidential personnel files, and liaising among senior-level management to create / administer hr policies and procedures.

 

additional professional roles held prior to 1998

 

technology summary

 

microsoft office suite • peachtree accounting software • quickbooks • peoplesoft hr systems • internet applications

 

100% able to return to workforce from recent employment sabbatical due to personal family circumstances.