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yyyyyy x. yyyyyy

 

(313) 304-9175

266 oak ridge drive - pontiac, mi 48341

abc@xyz.com

 
yyyyyy x. yyyyyy

solutions-focused, performance-driven it manager eager to contribute technical expertise as well as program/project management, business integration and process enhancement talents toward supporting employer operations.

profile

ø  offer 15+ years progressive it experience in planning, directing and implementing critical projects focused on innovative information technology and end-user solutions.

ø  expertise in developing strategic policies, procedures, processes, and methodologies to optimize performance.

ø  cost-effectively administer multi-million dollar budgets and assets.

ø  proficiently steer projects from concept through timely and cost-effective delivery.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  proactive leader who successfully trains/develops, mentors and leads top-performing teams and creates a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  proven track record in program management, process re-design, business development, sales and marketing and staff development, with comprehensive background across multiple industries including healthcare, insurance, finance, automotive and government.

career achievements

ø  innovatively designed, implemented and managed a targeted marketing and web-based training program to maximize strategic relationships.

ø  appointed project manager for numerous successful projects including: routeone s sas 70 audit attestation, 2004 & 2005 business and system audit by equity owners, 2006 disaster recovery exercise, risk assessments and accelerated enrollment of daimlerchrysler dealers onto routeone s portal, with approximately 17k users.

ø  generated additional $4m in revenue at infoservices by obtaining new contracts that added 22 new technical staff to the account in under one year, while collaborating closely with department managers and it purchasing.

ø  developed 3 major accounts and boosted revenue $2.8m in 14 months at jurist systems group.

professional experience

routeone llc, farmington hills, mi                                                                                     2003-present

manager, dealer system provider (dsp) integrations & strategic alliances (2006-present)

  contribute dynamic leadership skills in managing operations and strategic vision for dsp integration program.

  proactively build and establish key business relationships with over 150 strategic partners in the us and canada.

  conduct comprehensive market research and analysis to identify product gaps and pursue strategic partnerships.

  strategically manage contract negotiations and oversee integration process, utilizing project management principles. 

  chosen to represent company at industry trade shows and speak at regional dealer conferences, exhibiting advanced communication and interpersonal relation skills.

incident manager / project manager (2003-2006)

  substantially enhanced dealer support services by strategically developing and implementing production support query tool instrumental to boosting efficiencies in troubleshooting and resolving issues.

  streamlined coordination of activities between the help desk, business operations and it operations support groups by developing an efficient incident management and disaster recovery practice, system outage and maintenance notification procedure, incident escalation process and root cause analysis.

  provided 24-hour support to promptly and effectively respond to production incidents that affect credit aggregation management system (cams) and tracking progress toward service restoration.

  designed, developed and executed a methodology for internal self-auditing by key departments, instrumental to boosting productivity and efficiency.

  exhibited strong technological expertise in creating and overseeing a security incident response policy for responding to computer security incidents.

  co-authored the routeone information security program and employee security awareness training program.

 

 

 

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stephanie whittington                                                                                                                            page 2 of 2

 

 

epitech, inc., southfield, mi                                                                                                 2003

project manager

  served as change agent for information technology services project management office for the city of detroit. 

  ensured consistent it standards, timely delivery and compliance with strategic and business requirements by defining, developing and implementing a project management methodology, with performance measures. 

  successfully secured agreements for adoption from 9 out 10 departments through dynamic presentation and delivery of features, advantages and benefits of methodology.

 

infoservices, inc., madison heights, mi                                                                                2001-2003

business development manager, project manager

  exhibited solid leadership qualities in managing existing and developing new business opportunities nationwide.

  effectively planned and oversaw deployment of delphi s hr portal to nearly 70k u.s. employees, demonstrating exceptional project management and multitasking abilities in achieving operational goals and timelines.

  applied sharp business acumen toward analyzing project s performance each week with portal governance group and defining and implementing policies to boost overall operational performance.

 

commerceone, ann arbor, mi                                                                                              2000-2001

manager, client services

  directly managed major client accounts representing $8m in annual revenue, with full accountability for business development efforts related to web development and b2b/b2c e-commerce within existing accounts.

  innovatively designed, developed and launched a new sales and marketing campaign and product strategy to executives at ford motor company, general motors, and eaton corporation.

  supervised the re-design and deployment of a large database driven on-line presence for a regional financial corporation and provided strategic consulting services to global partners in australia, new zealand, united kingdom and asia.

 

ernst & young llp, detroit, mi                                                                                            1998-2000

senior consultant

  contributed detail orientation and organizational skills in successfully establishing a program management office to efficiently manage a worldwide financial re-engineering initiative consisting of 45 inter-rated projects at ford motor company and roll out e&y s project management methodology to over 200 ford users.

  integrated and consolidated two service lines across eight hospitals for a combined savings of $13m. 

  redesigned the inpatient pharmacy medication delivery process, improved financial management and reporting, and expanded access to behavioral health services. 

 

prior experience

 

account manager - jurist systems group

sr. business analyst, sr. budget analyst - blue cross blue shield of michigan

education & professional development/training

bachelor of arts, communications - university of michigan (ann arbor, mi), 1992

pmp certification (in progress)

technical skills

project management tools: microsoft project and niku

project management methodologies and system development life cycles: sd-21, fusion, itdp, roadmap, rad, rup, and paragon

professional affiliations

program management institute; university of michigan alumni association; the links, inc., great lakes chapter


 

 


date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear _______________________________:

 

are you seeking a results-focused, solutions-oriented it professional to support your company in maximizing performance?  i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as illustrated by my career background, i have a comprehensive background in program/project management, business integration and process enhancement, assuming increasing levels of responsibility.  from leading high performance teams and facilitating superior client servicing to reducing operating costs and executing proactive organizational processes/procedures, i have continually excelled in maximizing performance as a dynamic leader.  i excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results. 

 

among my accomplishments, i innovatively designed, implemented and managed a targeted marketing and web-based training program to maximize strategic relationships.  i generated an additional $4m in revenue at infoservices by obtaining new contracts that added 22 new technical staff to the account in under one year, while collaborating closely with department managers and it purchasing.  i also developed 3 major accounts and boosted revenue $2.8m in 14 months at jurist systems group.

 

as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

stephanie whittington

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