0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com

 

Customer Service Manager ▪ Administrative Operations Manager

Result-driven professional with 10+ years experience seeks new challenge and opportunity

 to apply consummate skills as a Customer Service or Administrative Operations Manager.

♦ Key areas of Expertise ♦

   Customer Service

   Claims and Resolutions

   Administration Management

   Process Development

   Procedure and Policy Development

   Inventory Control & Order Forecasting

   Trade Show/Event Coordination

   Public Speaking & Presentations

   Personnel Management

   Leadership and Training

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Professional Profile                                                         

  Escalate business development through innovative initiatives that increase productivity and revenue growth; adhere to all standards and procedures while exceeding goals and objectives

  Organized and detail-oriented; successfully develop and improve processes, operational polices and manuals; maintain inventory control and coordinate various events including trade shows and travel

  Self-motivated Leader with personnel management experience; recruit and train new employees, maintain employee records and website, track expenses, create reports, and conduct meetings

  Communicate complex information easily and concisely; excellent public speaking and customers service skills

  Analytical thinker who demonstrates diagnostic and collaborative problem-solving skills; exhibit proficiency in translating individual needs into responsive, concrete solutions

  Proficient in Microsoft Office, QuickBooks Enterprise, Net Suite, Great Plains Dynamics, and SB Client

yyyyyy x. yyyyyyEmployment History                                   

Administrative Operations Manager                                                                           03/2008 C 12/2009  

Andrew Morgan Collection ▪ Mount Vernon, NY                                                       

   Successfully managed office and warehouse operations; demonstrated exceptional personnel management skills

   Directed sales, customer service and warehouse staff

   Conducted interviews and participated in hiring and training

   Managed employee records, website, phone system, vendors, and necessary maintenance

   Designed operational procedures for hiring, accounting, customer service, and shipping

   Assisted in writing sales manual; established policies for Hospitality, Retail, and Spa sales divisions

   Increased order timeliness and accuracy through warehouse restructuring; provided inventory control including ordering of supplies and equipment

   Skillfully coordinated trade shows, events and travel arrangements; maintained cost effectiveness,  documented expenses, and created reports for review with CEO and Controller

   Accurately created sales reports for weekly meetings with production, marketing and product development

Special Projects Manager                                                                                           08/2007 C 03/2008  

Frette, Inc. ▪ New York City, NY                                                                                

   Successfully managed top hospitality accounts for customer service, inventory and shipping

   Maintained inventory control; conducted order forecasting, processed orders and returns, prepared weekly reports, and led meetings to address inventory needs and company vendor ratings

   Efficiently monitored credit lines, and reviewed and approved charge-backs; resolved all claims issues and ensured customer satisfaction

 

Customer Service Manager                                                                                         12/2004 C 06/2007  

Greystone Home Collection ▪ New York City, NY                                                      

   Effectively managed customer service team

   Conducted interviews and hired new staff

   Developed and implemented an employee computer training program

   Directed all customer service functions including shipping

   Approved and tracked expenses and provided customer solutions related to shipping and product claims

   Conducted weekly team meetings

   Skillfully implemented policies and procedures for customer service, accounting and shipping

   Enhanced the invoicing system; resulted in quicker receipt of customer payments

   Efficiently designed an inventory/sales reporting system

 

Client Services Manager for Residential/Contract Furniture Division                          09/2000 C 12/2004  

Donghia Furniture/Textiles, Ltd. ▪ New York City, NY                                               

   Successfully directed Order Entry department and Residential/Contract Furniture division of client services

   Conducted interviews, hired, and trained new staff; preformed weekly meetings and new product training with team

   Efficiently assisted in claim resolutions and analyzed and approved all expenses related to claims, repair and replacement orders; prepared and presented financial reports to President

   Strategically negotiated reimbursement for claims and collected payments; average of 70-100% reimbursement

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Education                                                                            

Business Management, Accounting and Marketing Courses                                               1990 C 1994

South Carolina State University ▪ Orangeburg, SC