yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

profile of qualifications

 

results-focused management professional specializing in sales, consumer finance, team building, and customer service eager to support an employer in maximizing success.  top-performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and client satisfaction.  integral leader with the talent to create and implement best practice methodologies and continuous improvement programs in strategic alignment with company goals and quality standards.  excellent communicator who can delegate and complete multiple assignments within deadline-driven environments.  ambitious self-starter who demonstrates superior attention-to-detail and sharp troubleshooting skills.

 

key areas of expertise

 

operations management               client relations                         customer service                                business communications

quality control                                 sales / marketing                       prospecting / cold calling                 claims processing

team building                                 referrals generation                research / investigations                  filing / recordkeeping

 

professional synopsis

 

 

        apply dynamic leadership talents toward directing all regional field service efforts to include developing strategic relationships with new / existing clientele to expand national accounts revenue growth and ensure exceptional business retention rates.

        plan and delegate individual sales assignments to maximize use of resources and meet key profit objectives, along with monitoring sales, expenses, and quality control, and completing reviews / action plans to motivate personnel.

        play a vital role in effectively servicing nationwide companies that support multiple maintenance locations.

 

 

        strategically steered branch operations (i.e. account base lending, collecting, managing) to include actively promoting the sales of mortgage loans and insurance to attain new business opportunities for continued financial marketplace dominance.

        optimized client services by providing targeted financial analysis and consultative expertise to protect customer assets.

        achieved advantageous new business sales by employing proven prospecting, cold calling, and leads generation / tracking designed to boost company revenue within key competitive territories.

        utilized broad scope of industry knowledge to promptly handle client requests and address diverse business challenges.

 

 

        exceeded quota goals and quality standards by managing auto and homeowner claims in excess of $750,000 per year to include contributing strong analytical skills toward investigating and settling claims and determining liability.

        drove business efficiency by reporting / investigating theft, fraud, and arson, as required

        interfaced among healthcare providers, office managers, and attorneys to resolve questions, filing discrepancies, and clarifications, along with organizing and drafting provider letters outlining techniques to expedite claims processing.

 

education

 

b.b.a., finance                                                                                                                                              freed-hardeman university