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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

Results-focused IT leader specializing in driving technical business efficiency, initiating cost-effective product / systems improvements, providing world-class client relations, and cultivating a strong brand image with superior quality eager to offer 13+ years of experience toward maximizing an employer s success.

 

Profile of Qualifications

 

         Integral leader who offers a proven record of progression to positions of greater responsibility and authority, including concurrently handling Account Manager and Technical Analyst roles for high-volume Adicio, Inc. operations.

         Top performer who makes decisions to reflect positively on business productivity, corporate well-being, and client satisfaction, along with training diverse teams to demonstrate a thorough knowledge of all product features.

         Out-of-the-box thinker who contributes superior attention-to-detail and sharp analytical abilities, including regularly taking the initiative to resolve complex issues and lead value-added projects to boost the bottom-line.

         Ambitious self-starter who achieved status as a Top 5 Sales Associate for CH Products with $3 million+ in annual sales, along with receiving a Lifesaver Award at Adicio, Inc. the first recipient of the first-of-its-kind company award.

         Honored for job performance excellence as Employee of the Month at Adicio, Inc. and CH Products.

 

Key Areas of Expertise

 

Project Management                Technical Writing                           Operations Management                Quality Assurance

Team Building / Training          Regulatory Compliance                Sales / New Business Growth         Systems Administration

RMA / Shipping / Receiving      Technical / End User Support      Policy / Procedure Development    Client / Vendor Relations

Professional Synopsis

 

Adicio, Inc., Carlsbad, CA                                                                                                                                                         2008 C Present

 

Account Manager

         Utilize broad scope of industry knowledge and dynamic business acumen to successfully build, expand, and retain valuable client relationships, including enforcing usage of CSC by site administrators to support customer inquiries.

         Lead client-based platform training; respond to client calls, case submissions, and emails within established timeframes (SLAs); and maintain knowledge of client business, competition, and latest industry news and trends.

         Increase feature usage of client base via demo assistance, cost-effective price quotes, and site / trends assessment.

         Expertly review all website features / functions to gauge changes and make recommendations for improvement.

 

Technical Analyst

         Apply strong IT abilities toward providing key assistance for company client support teams, including facilitating indirect end user UI support on templates, landing pages, and widgets, as well as ensuring seamless processes by handling varied technical troubleshooting on reporting, site functionality, database processing, and storage.

         Communicate among internal teams and clients to provide timely follow-up to support inquiries, along with effectively presenting and explaining information in diverse ways to guarantee solid understanding of IT areas.

         Build and edit new customer landing pages per client requests (e.g. image manipulation, HTML coding, CSS coding).

         Document product tools / features for team members use, and participate in supplemental training as required.

 

PC Alchemy, San Marcos, CA                                                                                                                                                       2005 C 2008

 

System Manufacturing / Technical Support Manager

         Strategically steered incoming pre- / post-sales support inquires, including managing production lines for building high-end media center / industrial PCs for home use, wide-ranging media networking, and restaurant advertising.

 

Yyyyyy x. yyyyyy                                                          Resume • Page Two                                                                  (xxx-xxx-xxxx

 

Professional Synopsis (continued)

 

PC Alchemy, San Marcos, CA (continued)                                                                                                                                  2005 C 2008

 

System Manufacturing / Technical Support Manager

         Led customized system modifications via drilling, painting, and sanding to wiring modifications to ensure silent performance, pleasing aesthetics, durability, and proper cooling, along with drafting and designing technical documents for support, production documents for new employees, and warranty documents for media center PCs.

         Provided hands-on testing, diagnosis, repair, and maintenance of hardware / software, as well as general PC support.

         Directed shipping / receiving areas in staff absence, along with overseeing RMA activities encompassing issuing RMAs; organizing returns; and testing / repairing tuner cards, VFDs, touch screens, USB boards, and other products.

         Interfaced among vendors, media representatives, and customers to maintain a positive company image.

 

CH Products, Vista, CA                                                                                                                                                                 2001 C 2005

 

Tech Support / Junior IT / Sales

         Demonstrated sharp multitasking skills toward handling comprehensive customer, distributor, and internal companywide technical support across various modes of communication (e.g. email, phone, internet, face-to-face).

         Conceptualized, designed, and disseminated CD graphics / software, information sheets, installation manuals, and tech support documents to ensure proper training of companywide products for technicians, staff, and consumers.

         Handled all processing and billing of retail sales for international / domestic customers, including collecting all transactions, verifying daily balances, managing returns, maintaining RMA database, and testing diverse products.

         Successfully served as Retail Manager and sole Sales Associate during any absence of company s Director of Retail.

         Designed, built, tested, installed, and maintained all IT assets, as well as hardware / software connection mediums.

         Researched and developed new products by gathering data from current / future customers, Flight Simulation community, and competitors, and tested new gaming, simming, joystick programming software, and operating systems.

 

RCP Block & Brick, Escondido, CA                                                                                                                                                          2001

 

Sales Representative

         Met and / or exceeded corporate sales goals by upholding high-quality customer service while preparing sales loads and packaging products / materials for delivery, including resourcefully coordinating daily inventory control and allocation processes and maintaining strict inventory control standards for 200+ on-site company products.

         Directed results-driven yard and sales representative while fostering cooperative teamwork to boost profits.

 

Lauren International / Holiday Resorts International, Leucadia, CA                                                                                   1999 C 2000

 

Website Manager / Computer Manager

         Led targeted decision-making in the maintenance of a company website, including overseeing effective utilization of online services, managing computer operations and functions, and providing internal / external web support.

 

989 Studios / Verant Interactive, San Diego, CA                                                                                                                      1998 C 1999

 

Game Tester / Department Head Email Tech Support

         Played a vital role in spearheading a forward-thinking quality assurance initiative, including handling all game testing for multiple software titles to locate bugs and product defects and ensure a stable product for release.

         Designed, developed, implemented, and managed a customer-focused e-mail technical support department.

 

Technical Summary

 

Adobe Illustrator, Photoshop, Dreamweaver • FileMaker Pro • Macola Progression • Macola ES • Clippership

Novell Enterprise • Adicio Platform SiteManager2 Notepad++ GIMPRally netOffice WinSCP GoToMeeting

QuarkXPress • OS Commerce • UPS WorldShip • Kayako Support Suite • Beyond • Sage • SalesForce • Acronis True Image

Microsoft Office • Microsoft FrontPage • Windows 95, 98, NT, ME, 2000, XP (Multiple Editions), Vista (Multiple Editions)

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