profile                                                

 

results-driven executive prepared to contribute dynamic sales, operations and team building toward supporting a progressive organization in optimizing performance.  areas of expertise include:

 

business development                           strategic sales & marketing                   customer service

start-ups/launches                               p&l/budgets                                         process improvements

call center operations                           recruiting/staffing                                 training/development    

 

key achievements ~

 

ø  have effectively led 300-member team to attain best in class-customer service and top sales performance; 2007-present

ø  steered northeast region to rank as top division in sales, 2004-2006

ø  spearheaded company s most successful grand opening in launching first new york branch; opened 3 new york branches subsequently becoming key contributors to overall company profit performance

ø  oversaw start-up/opening of 3 new branches annually on florida east coast and applied dynamic leadership skills toward consistently attaining top sales results

ø  created and introduced highly effective career development program for world savings employees

 

professional experience                

 

wachovia bank / world savings bank                                                                            1997 c current

senior vice president wachovia/site leader-san antonio, tx; 2007-present

  effectively train, develop and lead motivated team of 300 call center employees to achieve top performance in sales and service

vice president/director of savings administration world savings-san antonio, tx; 2006 c 2007

  strategically steered external customer call center, internal support and internet banking operations ranging from team building and direction to sales and customer relations

  maximized staff performance and retention by creating and implementing proactive training, career advancement, incentive, and compensation programs; facilitated senior management leadership development classes

  resourcefully developed and launched innovative sales program instrumental to boosting loan production and improving customer/bank relationships

vice president/division savings manager, world savings-new jersey; 2004-2006

  directed multi-state northeast division retail branch sales and operations, with responsibilities ranging from opening new branches to developing and delivering management and support staff training programs

vice president/region manager, world savings-florida; 2001-2004

  promoted to oversee full-scope retail branch operations, including sales, customer service, staffing, and team development; consistently surpassed customer service performance goals

savings administration, world savings-oakland, ca; 1999-2001

  actively collaborated with marketing group to define, develop and execute targeted customer acquisition and retention programs; additionally developed retail branch sales and incentive programs

  key player in facilitating annual budget process focused on the cost-effective allocation and administration of available resources

branch manager, world savings-san mateo, ca; 1997-1999

  contributed strong managerial skills toward optimizing sales and client servicing, leading to solid growth in branch deposits; oversaw staff hiring and training as well as general hr functions

activities                                            

 

board member, san antonio chapter of wachovia volunteers