career objective                              

results-driven store manager eager to contribute superior leadership, customer service, and strategic planning skills toward supporting the employer in optimizing financial and operational performance

profile                                                

ø  offer 11 years of progressive customer service, sales, and operational management experience, with expertise in the wireless communications retail sales arena

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  solid record of hiring, training, and leading top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  accurately develop business plans and sales forecasts in line with individual store needs; compile and analyze complex data to generate performance reports

ø  perform intensive business development functions to expand client base, and maintain communications with existing and previous customers to generate new revenues and secure contract extensions

ø  prepare and deliver winning sales presentations, conduct wireless phone and accessory demonstrations, offer knowledgeable customer assistance, and provide recommendations on additional products and services

ø  create and maintain eye-catching visual displays that effectively showcase products and increase cross-selling opportunities

ø  proactively monitor inventory to ensure appropriate stock levels and prevent shrinkage; prepare orders and oversee incoming shipments for quality control

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  sharp technical proficiencies including register systems, ms office (word, excel, powerpoint, access, outlook), and ms publisher; comptia a+ certified professional

 

~ key achievements ~

• recipient of numerous customer satisfaction letters
• named as breakfast club member eight times in recognition of exceptional sales
• granted star performer and winners circle designation for achieving over 152% to quota
• winner, christmas 2002 ocean county mall data sales weekend competition

professional experience                

realtor c associate, crossroads realty                                                                                     3/06 c present

 

realtor c associate, coldwell banker riviera realty                                                                               6/04 c 3/06

 

store manager, wireless zone                                                                                                               11/05 c 7/07     

                                                           

store manager, atlantic wireless                                                                                                           1/05 c 2/05

 

account executive, executive cellular phones                                                                                       11/04 c 12/04

 

store manager, atlantic wireless                                                                                                           7/03 c 11/04

 

retail sales representative, verizon wireless                                                                                        6/01 c 5/03

 

store manager, future communications                                                                                     6/00 c 6/01

 

store manager, let s talk cellular & wireless                                                                                         8/98 c 12/99