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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
dynamic professional eager to contribute expertise in administration, finance and customer service toward actively supporting an organization in maximizing performance.
profile
- talented veteran offering over 10 years of solid and progressive experience in account management, financial operations, administrative support, and client service capacities.
- in depth experience in client-focused industries focused on delivering world class customer service.
- consistently develop and maintain detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
- skilled at performing independently or within a team to exceed all operational goals and objectives.
- demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
- dynamic communication, organization, problem solving, and relationship management skills.
- current 10-year secret security clearance.
selected accomplishments
employee of the month, 2007 ▪ 2 perfect call awards, 2007 ▪ top collector, 2007
3 pride awards for going above and beyond, 2007 ▪ air force good conduct medal, 2001
5 year u. s. government meritorious service award, 2004 ▪ air force achievement medal, 2000
top reducer 60+, 2007 ▪ coldwell banker start program certificate of completion, 2004
professional experience
paternity leave 2009-2010
financial service representative university of phoenix 2006-2008
- sharp business acumen and experienced in managing over 460 student accounts, from accounts receivable and debt collection to handling financial agreements and running financial reports.
- consistently ensured delivery of quality customer service vital to sustaining and growing accounts
realtor associate coldwell banker 2004-2006
- successfully steered sales operations to generate high volume growth and revenue.
- facilitated client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
security screener u. s. department of homeland security 2004-2005
- actively function as team leader of airport security gates, effectively training new personnel, conducting spot checks and enforce all regulations.
military police officer united states air force 1998-2003
- served as supervisor for protection level one nuclear resources, providing safety and security for the u.s. secretary of defense.
professional education
bachelor s degree in criminal justice university of phoenix present
real estate license state of california 2004
graduate coldwell banker start program 2004
graduate real estate school 2003
california notary public, 2004
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