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yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

career objective                              

results-driven operational specialist eager to contribute outstanding human resources, customer service, public relations, and team leadership skills toward actively supporting the state of washington in optimizing productivity

profile                                                

ø  offer strong experience in all facets of human resource operations including management and staff training, recruitment and staffing, and benefits administration; thorough understanding of complex labor laws

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction, retention, and referrals; maintain excellent public relations

ø  manage broad scope of functions, demonstrated ability to perform multiple concurrent responsibilities

ø  strong supervisory experience managing top-performing support teams; author corporate policies, implement new procedures, lead strategic change initiatives, develop and conduct trainings and orientation programs

ø  drive internal communications regarding career opportunities, benefits, and employee relations issues

ø  dynamic presentation, negotiation, and relationship management skills; maintain highest ethical standards and confidentiality

ø  proactive team player equally effective in independent and collaborative environments

ø  sharp technical proficiencies including all microsoft applications

 

~ key achievements ~

hilton garden inn of the year (2003) ~ employee of the quarter (2001) ~

united states air force innkeeper traveler s award (2000) ~ exceptional performance award (2000)

professional experience                

fiscal analyst 2, department of corrections c east region business service center, spokane, wa         2007 c present

  • perform complex technical fiscal analysis and financial reporting support for airway heights corrections center, pine lodge corrections center for women, the east region business service center, and offender betterment funds; facilitate communications between east region / hq contract staff and vendors
  • diligently review, process, and resolve issues with contract vendor payment claims, financial documents, travel vouchers; prepare overtime reimbursement vouchers for the us marshals service fugitive unit and project safe neighborhood gang grants
  • execute accounting duties including handling accounts payable, cash receipts, budget allotment input, journal vouchers, and work release fiscal statements; reconcile general ledger 1383 (travel advances), prepare annual comprehensive annual financial report (cafr) adjustments, and accurately maintain a large volume of data

 

director of guest services, mirabeau park hotel & convention center, spokane valley, wa                    2005 c 2006

  • ensured a positive experience and delivered excellent customer service for guests of this three diamond aaa hotel; oversaw all aspects of operations for front desk, reservations, and housekeeping departments
  • directed human resources activity including hiring, training, scheduling, and evaluating staff; developed and implemented incentive and team-building programs as well as standard operating procedures, training manuals, and standardized forms
  • carried out financial administration and reporting responsibilities, implemented new hotel-wide property management system and responded to technical issues, updated and maintained hotel website

 

general manager, best western pheasant hill, spokane valley, wa                                                       2004 c 2005

  • successfully steered comprehensive hotel operations including guest services, human resources, vendor relations, and budget management
  • conducted a wide array of hr functions such as hiring, new hire orientations, training and staff development, payroll, compensation determinations, and benefits administration, created informative hotel-wide policies and procedures manual
  • delivered excellent customer service and efficiently resolved guest complaints; responsible for updating and monitoring hotel website; selected to represent and promote hotel management to outside agencies

 

continued


karin johnson                                                                                                                                                   page 2

 

assistant general manager, hilton garden inn spokane airport, spokane, wa                                       2002 c 2004

  • drove daily functions of busy hotel and offered exceptional customer service through effective training and management of hr department
  • applied depth of knowledge in financial administration towards maximizing profitability; created front office operating budget, prepared daily deposits, assisted with promotions, and oversaw revenue and yield management
  • acted as face of hotel management on multiple committees and boards

 

lodging assistant, fairchild / survival inns c 92d services squadron, fairchild afb, wa                        1999 c 2002

  • gained valuable experience in managing operations, producing promotional materials, and supervising the inspection of all guestrooms and facilities within a fast-paced hospitality environment serving members of the air force and their families
  • coordinated the day-to-day activities of three supply clerks, providing ongoing guidance and formal performance feedback
  • proficiently managed consumable and gift resale program with $12k worth of inventory, implemented stock controls, and negotiated vendor contracts; contributed to renovation planning and authored purchasing proposals

education                                           

hospitality management diploma, american hotel & lodging association c education institute              2002

hospitality supervisor certification, american hotel & lodging association c education institute           2000

general studies, texas a&m university                                                                                     1996 c 1998

general studies, cerro coso community college                                                                                  1991 c 1992

 

~ professional affiliations ~

member, department of corrections disbursement team                                                                        2008 c present  

board member, washington corrections association                                                                             2008 c present

board member, spokane hotel / motel association                                                                                2003 c 2006

board member, spokane convention and visitors bureau                                                                      2004 c 2006

board member, west plains chamber of commerce                                                                              2003 c 2004

 

~ professional development ~

dop c supervision essentials phase i ~ agency financial reporting system ~ budget and allotment support system ~ treasury management system ~ person and client service contracts training ~

office of financial management travel regulations training


 

yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity as a insert job title and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include extensive experience in human resources, customer service, public relations, and operational management.  i excel at performing multiple concurrent responsibilities and am adept at quickly switching between tasks to meet constantly changing needs in deadline-driven environments.  my strong communication, organization, and prioritization skills have consistently proven instrumental in my success working in diverse capacities.  i have effectively applied my skills and knowledge toward building, training, and leading highly effective support teams.  to complement this background, i offer substantive professional development and training.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to the state, and look forward to interviewing with you in the near future.

 

sincerely,

 

yyyyyy x. yyyyyy

 

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