Yyyyyy x. yyyyyy           0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                abc@xyz.com

 

Career Objective                                                                                            

Versatile, results-focused leader eager to contribute dynamic sales management, business development and communication talents toward actively supporting a progressive company in optimizing operational and revenue performance

 

Profile                                                                                                              

Ø  Offer approximately 15 years progressive experience in client servicing, including extensive experience in the telecommunications industry, with comprehensive sales management background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactively hire, train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

Ø  Exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.

Ø  Strong background in optimizing ROI with business development initiatives grounded in customer relationship management, market analysis, and competitive market intelligence.

 

Key Achievements                                                                                            

Ø  Successfully built and developed a stagnant market within XO Communications; achieved 100% of plan in 2007, up from approximately 70% in prior years.

Ø  Trimmed Churn to less than 1% versus company average of nearly 2% at XO Communications.

Ø  Consistently exceeded XO Communications plan goals from 2003 to 2006, achieving an average of 125% of plan.

Ø  Won numerous awards at XO Communications, including: Top 10 DSM in 2003 Fall contest, 2003 & 2004 XSellers winner, Top 10 Sales Manager Q4 2004 and Own the Green Zone award.

Ø  Saved ICG Communications approximately $250K annually by proposing a program to divert smaller accounts to call centers, thus lowering headcount through RIF or internal transfer. 

Ø  Resolved 90% of escalations at ICG Communications without involving Corporate Counsel.

Ø  Recovered $900K in past due billings through escalation resolution at ICG Communications.

Ø  Achieved over 200% of quota for 1998 & 1999 and awarded ICG Communications Award of Excellence for both years.

 

Professional Experience                                                                               

XO Communications                                                                                                      2000-Present

Vice President/General Manager - Las Vegas, NV (2006-Present)

  Promoted to contribute dynamic leadership skills in hiring, training and managing 75 direct reports.

  Created results-driven, customer-focused environment, holding every team member accountable for delivering individual and market results.

  Proficiently direct $25 million per year business to 17% organic market year-to-year growth.

Senior District Sales Manager - Los Angeles, CA (2000-2006)

  Successfully managed a top-performing sales team, with strong focus on productivity, efficiency and strict budget adherence.

  Steered daily30/60/90 funnel management, one-on-one representative meetings and majority of closing opportunities.

  30% of annual sales were On Net in addition to selling almost every product in portfolio and one of the largest IVR applications to date with $145K MRC.

 

ICG Communications                                                                                                     1998-2000

Regional Manager Client Accounts - Irvine, CA (2000)

  Oversaw 15 direct reports state-wide, with full accountability for sales and support on all commercial and ISP accounts on a post installation basis. 

  Proficiently turned division into a profit center by presenting an aggressive sales plan for installed base.

 

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ICG Communications                                                                                                     1998-2000

-Continued-

Regional Escalation Manager (Executive Escalations) - Irvine/Los Angeles, CA (1999-2000)

  Applied industry expertise and strong communication skills toward acting as point of contact for all commercial accounts and ISP s in handling customer escalations.

  Collaborated closely with legal division, collections, account managers, repair and engineering to resolve account disputes.

Senior Account Manager - Irvine/Los Angeles, CA (1998-1999)

  Proactively identified end users, built database, supported accounts and maintained retention.

  Communicated directly with customers in resolving issues, explaining pricing and focusing on upselling opportunities.

  Effectively plan, coordinate and facilitate functions to optimize productivity, efficiency and quality, with strong focus on the delivery of superior member/provider services.

  Spearhead diverse administrative activities ranging from staffing, training and performance evaluation to workflow planning, policies/procedures development, design and technology-driven solutions implementation.

 

Prior Experience

 

Frontier Communications - Tustin, CA                                                                             1993-1998

Technical Service Coordinator

 

Additional employment history and information available upon request.

 

Education & Professional Training                                                            

Select Courses - Orange Coast College