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Yyyyyy x. yyyyyy
xxx-xxx-xxxx abc@xyz.com
Career Objective
Results-driven professional eager to contribute dynamic management, business development, client servicing and problem solving talents toward actively supporting the employer in optimizing operational and revenue performance.
Profile
Ø Offer progressive experience in client relations management and pricing analysis, with comprehensive sales and marketing background.
Ø Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
Ø Proactive leader who successfully develops, mentors and leads top-performing teams committed to providing superior service.
Ø Proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.
Ø Exceptional ability to research and evaluate industry trends and products and use findings toward designing and executing innovative strategies to boost company leveraging.
Ø Dynamic communication, presentation, relationship building and problem-solving abilities.
Ø Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.
Ø Fluent in Polish & English.
Areas of Expertise
Strategic Sales & Marketing Customer Relations Management Account Management
Global Pricing Analysis New Business Development Strategic Planning
Profitability Improvement Performance Optimization Crisis Management
Organizational Leadership Consensus Building & Teaming Decision-Making
Key Achievements
Ø Steered price comparison analysis and identified/implemented recommendations on price points for Fire, Security & Signaling, demonstrating exceptional project management and multitasking abilities in achieving operational goals and timelines.
Ø Significantly increased service sales by innovatively designing, developing and launching competitive marketing strategies.
Ø Proactively identified and initiated new business opportunities, instrumental to maximizing revenue.
Professional Experience
Underwriters Laboratories - Northbrook, IL 1998-Present
Senior Pricing Analyst/Global Pricing Analyst - Global Pricing Team (2006-Present)
Promoted to contribute solid industry expertise and international business skills toward conducting comprehensive review and analysis of quote reports for ITE & CE, HVAC and Appliances, Fire Security & Signaling.
Effectively plan, coordinate and facilitate testing functions to optimize productivity, efficiency and quality, with strong focus on pricing tools.
Drive the capture and distribution of data for weekly Fire, Security & Lighting scorecards and Industrial dashboards.
Actively mentor and motivate new hires, playing a solid role in supporting the development of top-performing team members.
Inside Sales Account Representative/Account Executive for Assigned Customers - Sales and Marketing (2004-2006)
Proficiently developed and executed client management strategies and boosted customers need for company services; promoted cross-selling of services within established account base.
Improved revenue for Consumer Sector by ensuring on-time service delivery and collaborating directly with the Sales Team.
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Kathy Stachurska page 2 of 2
Underwriters Laboratories - Northbrook, IL 1998-Present
-Continued-
Customer Support Professional, Department Newsletter Editor, Reengineering Team Member - Quality Registration Serv. (1998-2004)
Applied solid organizational and detail-oriented skills in managing a portfolio of 350+ customers, with full accountability for resolving and facilitating technical and administrative issues.
Exhibited leadership qualities in directing the CS team through changes within the organization via weekly newsletter and presentations.
Spearheaded the preparation of audit review packages and Action Request analysis, illustrating strong analytical and problem-solving talents.
Education & Professional Training
Master of Business Administration - Dominican University (River Forest, IL); Outstanding Student Award Nominee
China in Transition Course - East Normal University (Shanghai, China); Scholarship Award Recipient
Bachelor of Arts in International Business, Minors in Economy and Business Administration - Dominican University (River Forest, IL)
British Life & Culture Course and Comparative Governmental Institutions Course focusing on England & Poland - University of London (London, United Kingdom); Scholarship Award Recipient
Select Professional Training Courses: Superior Customer Service, Negotiations, Excel and Access.
Technical Skills
Lotus Notes, Oracle, Microsoft, Excel, e-Publication, e-Communication and TP3
Yyyyyy x. yyyyyy
xxx-xxx-xxxx abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity and am submitting my resume for your review. In advance, thank you for your time and consideration.
From leading high performance teams and facilitating superior client servicing to streamlining operations and executing profit-generating sales and marketing processes/procedures, I have continually excelled in maximizing performance as a dynamic leader. I excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results. As illustrated by the accompanying resume, I have a comprehensive international business background with extensive experience in client relations and account management. To complement my experience, I offer a Master of Business Administration.
As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
Sincerely,
Kathy Stachurska
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