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0000 xxxxxx xxxx , xxxx , xxxxx 00000 ▪ (xxx-xxx-xxxx ▪ abc@xyz.com
Executive Management
Results-focused Professional with 25+ years experience seeks opportunity to contribute consummate skills toward maximizing bottom-line performance and optimizing operations of a progressive organization.
Telecommunications
Business Development
Operations Management
Account Management
Financial Administration
Service Delivery
Customer Service
Project Management
Business Solutions
Process Development
Data Management
Information Technology
Policies & Procedures
Personnel Management
Leadership & Training
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Professional Profile
Ø Escalate business development through superior operations management, planning, project management, and strategic marketing which increases productivity and revenue growth; consistently meet and exceed goals and objectives
Ø Organized and detail-oriented with extensive experience in the telecommunications industry; knowledgeable in network realization, wireless technologies, field operations, and data services
Ø Self-motivated professional effective in a variety of challenging business environments including explosive growth companies, downsizing enterprises, and bankruptcy emergence
Ø Results-driven with expertise in financial and business administration; skillfully conduct analysis, forecasting, budgeting, P&L performance reviews, EBITDA (earnings before interest, tax, depreciation and amortization) results, contract management and negotiation, operational measures and performance, credit risk management, collections, and receivables management
Ø Demonstrate diagnostic and collaborative problem-solving skills; exhibit proficiency in translating individual needs into responsive, cost-effective business system solutions
Ø Skillfully manage and maintain existing customer base through exemplary account management and customer service; experience with up-selling products and services of 2000+ corporate accounts and monitoring sales results
Ø Dedicated with strong leadership qualities; positively motivate team players, provide training, and resolve customer disputes
Ø Communicate technical and complex information easily and concisely; develop policies, processes and procedures
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Employment History
ePMO Manager, Market Launch 03/2010 C Present
Clearwire Communications ▪ Kirkland, WA
Successfully achieved market goal of 15K WiMax sites nationwide; 100% of targeted OS90 Pops and 97% of IB90 Pops covered with timely delivery
Successfully implemented transition of ePMO Market processes from manual reporting and data collection procedure to P6 (Primavera) project management tool; provided accurate documentation
Boost business development through superior project management; direct program to build 120m POPS for rollout of 4G wireless network to 52 markets
Effectively manage and maintain data from project conception to launch; report program status
Demonstrate exceptional leadership qualities by spearheading Operational Readiness Testing (ORT) and collaborating with supporting organizations to launch initiatives; oversee sales, wholesale sales, IT, strategic marketing, logistics, and network deployment teams
Acting Director, Service Delivery 03/2008 C 02/2010
Reliance Globalcom ▪ Denver, CO
Successfully developed and implemented processes which increased timely delivery from 40% to 90%; increased quality customer communications from 40% to 92%
Essential member who developed new customer billing policies to boost revenue; accurately forecasted and activated new monthly recurring revenue
Displayed excellent leadership skills and maximized operations by ensuring efficient end-to-end delivery of Company facilities based networking services; skillfully led and trained Service Delivery Team, Off Net Service team, and Activations Engineering Team
Played key role in customer project management and provided exceptional customer service; ensured quality and on-time delivery of all orders
Financial Care 05/2007 C 03/2008
T-Mobile USA, Inc. ▪ Thornton, CO
Communicated effectively while managing consumer account collections and payment plan solutions
Consultant 09/2006 C 05/2007
Retherford Enterprises, Inc. ▪ Northglenn, CO
Conducted cell site renewals and negotiations of cell site leases for the Colorado/Montana region
Vice President, Receivables Operations 08/1999 C 02/2006
ICG Communications ▪ Englewood, CO
Diagnosed and analyzed a crisis which reduced gross receivables by $103M and bad debt reserve by $24M; contributed to Company exiting bankruptcy
Coordinated and launched special project used to collect past due balances; successfully collected $535M
Key player who streamlined policies, and directed financial and business operations; displayed expertise while overseeing high level key accounts, contracts, credit, collections, receivables, and lockbox payments
Demonstrated superior leadership and communication skills; performed customer adjustments, billing dispute resolution, and bad debt assessments
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Previous Employment
Director of National Operations, Director of Accounts Receivable-Dispute Resolution, Regional Manager of Field Service/Regional Staff Manager/Business Manager
AT&T Local Services (Teleport Communications Group) ▪ KS/CO/NE 10/1993 C 08/1999
Initiated a Budget Quality Action Team for AT&T which developed a standardize budget template and process which ensured consistency nationwide; successfully reduced review time by 50%
Spearheaded field service program for TCG which up-sold products and expanded service to existing customers; successfully retained customer base of 2000 which represented $428M in annual revenue
Regional Director of Finance/Regional Budget Analyst and Manager/Supervisor/Office Manager
Telecommunication, Inc. ▪ Chicago, IL 06/1980 C 11/1990
Self-motivated with a proven track record; advanced career from a starting position to a Director level
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Computer/Technical Skills
Proficient in Microsoft Office Suite, Remedy, P6 (Primavera Process Management Tool), ARIS Process Modeling, Visio, and Oracle Financial
Ethernet services including VPLS, IP VPN, MAN\WAN, point to point services, and facilities based networking
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Professional Development
Elgin Community College ▪ Elgin, IL 1980 C 1983
Interactive Management Training
EEO Compliance
AMA Project Management
Customer Service Excellence
ISO 9000
Customer Focused Selling
Negotiating for Success
Building a Breakthrough Enterprise , executive leadership program
Illinois State Scholar
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