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career objective
highly motivated, resourceful client services professional eager to contribute superior communication, organization, and problem-solving skills toward supporting the employer in optimizing financial and operational performance
profile
ø offer extensive client relations and operational management experience with expertise in a broad range of functions
ø dynamic communication, presentation, and relationship management skills; ability to efficiently assess and respond to client-specific needs
ø answer calls and respond to customer inquires; proficiently and courteously explain policies and procedures
ø expertly analyze, evaluate, and negotiate contracts; ensure compliance with terms specified in agreements
ø thorough attention to detail and emphasis on diligent documentation; generate forms, reports, correspondence
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues
ø accurately assess property value and develop competitive price opinions; advise and assist clients with appraisals, financing options, credit repair strategies, and credit or loan terms
ø experience in all aspects of owning and operating successful, fast-paced real estate and contracting business including hiring and training staff, payroll administration, marketing and advertising, coordinating external agencies and contractors
ø proactive team player equally effective in independent and collaborative environments
professional experience
associate broker, bob parks realty, murfreesboro, tn 2/08 c present
broker/owner, vintage realty group,murfreesboro, tn 4/03 c 2/08
contractor/owner, vintage contractors, murfreesboro , tn 5/06 c 2/08
affiliate broker, bob parks realty, murfreesboro, tn 11/99 c 4/03
affiliate broker, folk jordan better homes and gardens, murfreesboro , tn 6/97
c 11/99
affiliate broker, clark maples realty and auction co., murfreesboro, tn 3/93 c 6/97
auto underwriting department, state farm insurance company, murfreesboro , tn 1/88 c 6/93
education
ba in management and human relations, trevecca nazarene college, nashville tn 1995
~ professional licenses & certification~
residential contractor's license, state of tennessee
2006
broker license, tennessee real estate commission
2003
paralegal certificate, southeastern paralegal 1999
affiliate broker license, tennessee real estate
commission
1993
~ affiliations~
member, middle tennessee association of realtors
member, tennessee association of realtors
member, national association of realtors
member, rutherford county chamber of commerce
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